Electronic Commerce and the Internet: Issues, Problems, and Perspectives

Nath, Ravinder; Akmanligil, Murad; Hjelm, K; Sakaguchi, Toru; Schultz, Maryline

doi:10.1016/s0268-4012(97)00051-0

Cited by 101 publications

(66 citation statements)

References 5 publications

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“…Jones & Vijayasarathy [1998] agreed that consumers had serious concerns about the security of Internet retailing, but also expressed serious doubts about the legitimacy and longevity of some Internet businesses. To this growing list of concerns, Nath et al [1998] added worries about the legality of transactions, and the lack of reliable information on the effectiveness of this paradigm for conducting business.…”

Section: Emergence Of Internet Retailingmentioning

confidence: 99%

Internet retailing: the past, the present and the future

Doherty

Ellis‐Chadwick

2010

International Journal of Retail &Amp; Distribution Management

138

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Purpose -The primary aim of this paper is to critically review the literature that explicitly addresses the adoption, application and impact of Internet technologies, by retailers, for the promotion and sale of merchanidise. In particular, this study seeks to: 1) present a holistic and critical review of the early predictions, with regard to the uptake and impact of Internet retailing; 2) critically reappraise these claims in light of current trends in Internet retailing; and 3) explore where e-tailing may be heading in the coming years.Design / Methodology /Approach -The study adopts an extensive and critical review of the literature, with regard to the adoption, uptake and impact of Internet retailing, as published in the academic literature over the past twenty years.Findings -In hindsight it can be seen that many of the original predictions, made at the dawn of the Internet era, have not become a reality: retailers aren't cannibalising their own custom, virtual merchants aren't dominating the market-place, and the high-street hasn't, as yet, been put out of business. By contrast other predications have come to pass: electronic intermediaries are playing an increasingly important role, 'one-to-one' marketing has become a reality, prices are more competitive, and perhaps most importantly the consumer has become more powerful.Research limitations / implications -Providing a brief review of the past, present and future of online retailing is an extremely ambitious undertaking, especially given the vast amount of literature that has been published in this area. In attempting to provide an overall impression of the broad themes, and most important findings, to emerge from this important body of literature, it is inevitable that we will have either missed or underplayed many important pieces of work. Consequently, there is a need for follow-up studies that aim to provide deeper and richer reviews of more narrowly defined elements of this vast landscape.Originality / value -This study presents one of the first and most thorough reappraisals of the initial literature with regard to the likely development, implications and impact of Internet retailing. Moreover the paper seeks to break new ground by attempting to use the current literature to help predict future directions and trends for on-line shopping.

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Section: Emergence Of Internet Retailingmentioning

confidence: 99%

Internet retailing: the past, the present and the future

Doherty

Ellis‐Chadwick

2010

International Journal of Retail &Amp; Distribution Management

138

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“…The Internet gives globally available immediate access independent of place and time and lowers the information processing and communication costs [20,24]. It has been estimated that the Internet has resulted in cost savings of 163.5 billion USD and revenue increases of 522.9 billion USD in the US, UK, German, and French firms during the period 1988-2001 [34].…”

Section: Hypothesesmentioning

confidence: 99%

ICT solutions and labor productivity: evidence from firm-level data

Nurmilaakso¹

2009

Electron Commer Res

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This paper analyses the impacts of information and communication technology (ICT) solutions on labor productivity, i.e. revenue per employee. Based on cross-sectional data on 1955 European firms in 2005 and a linear regression model derived from the microeconomic theory of production, the impacts of six common ICT solutions in electronic commerce (e-commerce) cannot be ignored. According to the linear regression analysis, Internet access, standardized data exchange with the trading partners, enterprise resource planning (ERP) system, and customer relationship management (CRM) system contribute significant increases in labor productivity, whereas a website on the Internet, or supply chain management (SCM) system do not result in a significant increase. Especially, Internet access has a significant effect on labor productivity, and the website on the Internet has an insignificant effect.

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“…The highest factors like frequency of use, process execution duration, required resources, support by IT systems and degree of importance for the enterprise (core business transaction or just complementary) score, the more importance is placed on a specific transaction, while the degree of legal framework interference plays a negative role as the presence of complicated legal and statutory rules implies various limitations and barriers that are hard overcome and to be homogenized in a hybrid cross-border, cross-sector transaction environment. (Nath et al 1998) The application field of this framework was an initial transaction list compromising of various transactions from each sector. More specifically, the initial B2B transactions were identified with the use of the UBL 2.0 standards (OASIS, (OFX 2006).…”

Section: Formulating An Initial "Core" Transaction Listmentioning

confidence: 99%