Electronic-Based Service Innovation

Abstract

This chapter aims to explore further how forms of public service innovation are applied in Jayapura City during the pandemic. Several highlights are the chapter's main focus, so the authors divide them into several sections. The first section reviews the implementation of electronic governance (e-governance). Then the second part describes how electronic-based services at the Jayapura City Disdukcapil were before the pandemic. The last section reveals the electronic-based service system during the pandemic. This study is a qualitative study using a research approach based on a literature study. The Jayapura City Population and Civil Registration Service (Disdukcapil) utilizes advances in digital technology by giving birth to various innovations to improve the quality of public service delivery in the field of population administration. The innovations are accessed online without coming to the Dukcapil office.