Elaboration of an association matrix of satisfaction factors in healthcare facilities and hospital logistics activities

Frichi, Youness; Jawab, Fouad; Boutahari, Said

doi:10.1109/logistiqua.2018.8428259

Cited by 7 publications

(4 citation statements)

References 46 publications

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“…The previous study examined the effect of hospital logistics factors on healthcare quality and patient satisfaction [1]. It was found, through a literature review, that patient satisfaction is influenced by several factors including hospital logistics factors [1]. The objective of this study is to support empirically these findings in order to better understand the effect of hospital logistics on quality of care and patient satisfaction.…”

Section: Introductionmentioning

confidence: 89%

“…According to Donabedian [3], high-quality care is the kind of care that is expected to maximize an inclusive measure of patient welfare after one has taken into account the balance of expected gains and losses that attend the process of care in all its parts. From this definition, two aspects of quality of care might be distinguished: (1) technical quality that refers to medical practices and clinical outcomes; (2) quality of the care delivery processes and how the patient receives the service [4]. This second aspect can be assessed by measuring patient satisfaction [5].…”

Section: Quality Of Carementioning

confidence: 99%

“…This study is the extension of a previous study entitled "Elaboration of an association matrix of satisfaction factors in healthcare facilities and hospital logistics activities" in 2018 International Colloquium on Logistics and Supply Chain Management (LOGISTIQUA). The previous study examined the effect of hospital logistics factors on healthcare quality and patient satisfaction [1]. It was found, through a literature review, that patient satisfaction is influenced by several factors including hospital logistics factors [1].…”

Section: Introductionmentioning

confidence: 99%

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An Exploratory Qualitative Study of the Influence of Hospital Logistics Factors on Quality of Care and Patient Satisfaction at Public Hospitals in Morocco

Frichi¹,

Jawab²,

Boutahari³

2019

Adv. sci. technol. eng. syst. j.

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The purpose of this qualitative research was to explore the influence of hospital logistics on quality of care and patient satisfaction. Hospital logistics was assessed by considering five factors in the patient pathway, namely: physical accessibility of care, waiting time, consultation time, administrative procedures and hospital hotel services. Semi-structured interviews were conducted, following an interview guide, with two categories of participants: patients and healthcare professionals. The interviews were transcribed and then a thematic analysis method was conducted using QSR NVivo 10 software. Results showed that hospital logistics has a direct impact on quality of care and patient satisfaction. All the participants' testimonies highlighted the critical and crucial role that hospital logistics plays in the perception of quality of care and patient satisfaction. It is recommended to pay great attention to hospital logistics activities in order to improve quality and satisfaction.

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Section: Introductionmentioning

confidence: 89%

Section: Quality Of Carementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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An Exploratory Qualitative Study of the Influence of Hospital Logistics Factors on Quality of Care and Patient Satisfaction at Public Hospitals in Morocco

Frichi¹,

Jawab²,

Boutahari³

2019

Adv. sci. technol. eng. syst. j.

Self Cite

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“…), improvement of service delivery by strengthening the performance of logistics activities (appointment scheduling, hotel services, transportation, etc.) [18], and improvement of the managerial aspects related to strategies and policies of managing healthcare services. All these improvement areas require the effective engagement of stakeholders, which is a vital condition for success [19].…”

Section: Introductionmentioning

confidence: 99%

The Mixed-Method 5W2D Approach for Health System Stakeholders Analysis in Quality of Care: An Application to the Moroccan Context

Frichi

Jawab

Boutahari

2019

IJERPH

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(1) Background: Quality of care (QC) is not only about satisfying patients, but also about satisfying the various health system stakeholders (HSS). This makes it a complex and difficult objective to achieve. This study aims at proposing a methodological framework for identifying HSS, prioritizing them in QC, and analyzing their interrelationships. (2) Methods: The proposed framework is the mixed-method 5W2D approach, which uses a combination of three basic methods: the 5W questioning technique (What, Who, Why, Where, and When), the Delphi method, and the Decision making trial and evaluation laboratory (DEMATEL) technique. It consists of three interdependent phases. First of all, a preliminary list of HSS is established based on a systematic literature review, which is then projected and adapted to the national context using the 5W questioning technique. Secondly, the identified HSS are classified in order according to their influence and impact on QC by employing Delphi method. Thirdly, the interrelationships between HSS are determined and analyzed by applying DEMATEL technique. An application of 5W2D is conducted in the Moroccan context as its health system involves a wide range of stakeholders. (3) Results: Results defined 17 groups of HSS, whose prioritization led to three groups that are at the core of the health system: patients and their families, health personnel, and government. Roles and expectations of these groups regarding QC are divergent and contradictory, which require making trade-offs. The findings of this study intend to guide the development of inclusive strategies and policies that involve key stakeholders for QC assessment and improvement.

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SEM to analyze the interaction between hospital logistics and quality of care, a systematic review

Frichi

Jawab

Boutahari

2019

2019 International Colloquium on Logistics and Supply Chain Management (LOGISTIQUA)

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Elaboration of an association matrix of satisfaction factors in healthcare facilities and hospital logistics activities

Cited by 7 publications

References 46 publications

An Exploratory Qualitative Study of the Influence of Hospital Logistics Factors on Quality of Care and Patient Satisfaction at Public Hospitals in Morocco

An Exploratory Qualitative Study of the Influence of Hospital Logistics Factors on Quality of Care and Patient Satisfaction at Public Hospitals in Morocco

The Mixed-Method 5W2D Approach for Health System Stakeholders Analysis in Quality of Care: An Application to the Moroccan Context

SEM to analyze the interaction between hospital logistics and quality of care, a systematic review

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