Elaboration of a flowchart for healthcare quality improvement of patients with diabetic foot ulcer

Abstract

Objective: The aim of this study is to map the work process of a Municipal Centre for the care of diabetic foot ulcer, in order to elaborate a multi-professional flowchart for the management of these patients. Methods: Qualitative study, developed by means of Bizagi software version 3.7.0.107, for the purpose to map the flow of activities encompassing the first attendance for people with diabetic foot ulcer, through observational record, elaborating a multi-professional flowchart for improving quality of care. Results: The investigation, mapping and comparison between two flowcharts, current and future directions, highlighted the need to offer multi-professional care for patients, besides of implementing improvements in the quality of care, emphasizing the importance of holistic approach over the chronic wound carrier, avoiding, consequently, futures complications. Conclusion: Finally, it was elaborated a new map of work process to consolidating the presence of multi-professional team for treatment of people with diabetic foot ulcer.