Efficient Task Allocation in Services Delivery Organizations

Mulla, Ameer K.; Raravi, Gurulingesh; Rajasubramaniam, Thangaraj; Bose, R. P. Jagadeesh Chandra; Dasgupta, Koustuv

doi:10.1109/scc.2016.78

Cited by 3 publications

(2 citation statements)

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“…The work presented in this paper looks at the geographical optimisation, which is significantly more developed than the resource optimisation functionality. Published work on resource optimisation can be found in a British Computer Society (BCS) award-winning paper [2]. The application was developed in close collaboration with the users of the system.…”

Section: Real World Impact Of Ipatchmentioning

confidence: 99%

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iPatch: A Many-Objective Type-2 Fuzzy Logic System for Field Workforce Optimization

Starkey

Hagras

Shakya

et al. 2019

IEEE Trans. Fuzzy Syst.

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Employing effective optimisation strategies in organisations with large workforces can have a clear impact on costs, revenues, and customer satisfaction. This is particularly true for organisations that employ large field workforces, such as utility companies. Ensuring each member of the workforce is fully utilised is a challenging problem as there are many factors that can impact the organisation's overall performance. We have developed a system that optimises to make sure we have the right engineers, in the right place, at the right time, with the right skills. This system is currently deployed to help solve real-world optimisation problems, which means there are many objectives to consider when optimising, and there is much uncertainty in the environment. The latest version of the system uses a multi-objective genetic algorithm as its core optimisation logic, with modifications such as Fuzzy Dominance Rules (FDRs), to help overcome the issues associated with many-objective optimisation. The system also utilises genetically optimised type-2 fuzzy logic systems to better handle the uncertainty in the data and modelling. This paper shows the genetically optimised type-2 fuzzy logic systems producing better results than the crisp value implementations in our application. We also show that we can help address the weaknesses in the standard NSGA-II dominance calculations by using FDRs. The impact of this work can be measured in a number of ways; productivity benefit of £1million a year, the reduction of over 2,500 metric tonnes of CO2 and a possible prevention of over 100 serious injuries and fatalities on the UK's roads.

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Section: Real World Impact Of Ipatchmentioning

confidence: 99%

“…This paper presents the work completed on iPatch, BT's many objective type-2 fuzzy logic system for field workforce optimisation. Over the first two years of deployment, this application has increased productivity by 0.5% across the mobile workforce and reduced fuel consumption by 2…”

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confidence: 99%