“…In most developing countries, under‐recovery of O&M cost is a major problem with urban water service (Bandyopadhyay, 2015; Misra & Goldar, 2008; Pushpangadan, 2003; Tiwari & Gulati, 2011). Low tariffs, low coverage of registered connections, high levels of leakage, high rate of NRW, poor metering practices, inefficient billing and collection are major problems associated with under‐recovery of O&M cost of urban water service (Gupta, 2011; Nag & Garg, 2013; Sridhar, 2007).…”