Efficiency and effectiveness of knowledge management systems in SMEs

Centobelli, Piera; Cerchione, Roberto; Esposito, Emilio

doi:10.1080/09537287.2019.1582818

Cited by 64 publications

(74 citation statements)

References 54 publications

(31 reference statements)

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“…In this perspective, Kim [73] reviewed KM practices within the context of SMEs, underscoring the importance of such practices on the economic-financial, market, technical, human, and, overall, organizational performances. However, considering the high complexity and integration of KM processes, linking culture, people, finance, technology, and organizational structures [12], the literature demonstrated that SMEs are often characterized by inefficient or ineffective behaviours when engaging in KM practices and/or tools [77].…”

Section: Knowledge Management (Km) For Economic Sustainability In Smesmentioning

confidence: 99%

Knowledge Management and Performance Measurement Systems for SMEs’ Economic Sustainability

et al. 2020

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This paper aims to explore the relationships between knowledge management (KM), performance measurement systems (PMSs), and small and medium enterprises’ (SMEs) economic sustainability in knowledge-intensive sectors. The literature demonstrates that SMEs are often characterized by unstructured KM approaches and limited PMS implementation, being at the same time affected by scarce profitability and financial issues. Adopting the knowledge-based view of the firm and the contingency theory of PMSs, we tested the impact of two alternative KM approaches (exploitation and exploration) on SMEs’ economic sustainability, measuring the moderating effect of PMS use (diagnostic and interactive). Through an ordinary least squares (OLS) regression of data collected for 219 Italian medium firms operating in knowledge-intensive sectors, this study provides evidence on how a specific KM approach supports the SME economic sustainability and how a consistent implementation and use of PMS amplify the relationship between KM and economic sustainability. Data analysis confirms the relevance of some key concepts of the knowledge-based view of the firm, especially the positive impact of the KM exploration approach on economic sustainability. Additionally, the paper extends empirical evidence for the PMS moderating effect on the KM–performance relationship. To the best of our knowledge, this is the first time that a study provides evidence for the relationships among KM, PMSs, and economic sustainability in the SME setting. Moreover, our findings lead to some managerial implications, especially they encourage SME entrepreneurs and managers to design a coherent KM approach and to implement an adequate PMS in order to support economic sustainability.

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Section: Knowledge Management (Km) For Economic Sustainability In Smesmentioning

confidence: 99%

Knowledge Management and Performance Measurement Systems for SMEs’ Economic Sustainability

et al. 2020

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“…Knowledge management has captured the attention of researchers in the knowledge-based economy [22], with interest in this academic and practice-oriented discipline witnessing a significant rise in recent years [23][24][25]. There is also a need nowadays to gain additional insight into how knowledge management is evolving within the context of public sector organizations [26], including social work organizations.…”

Section: Introductionmentioning

confidence: 99%

Knowledge Management and the Sustainable Development of Social Work

2019

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The growing shortage of skilled social workers, accompanied by an ageing population and the increasing number of fragile, elderly individuals that require social services, poses a serious challenge for our society. The magnitude of this problem is seen in the various predictions hypothesizing that, globally, there is likely to be a shortfall of millions of social workers for the successful provision of social services. To make matters worse, there are not enough social work students to fill that void, whereas the existing employee turnover is another serious concern for the social work field. Policy makers in many countries do not yet understand the pattern of growing needs and have no tool to forecast the future increase in educational requirements for creating a pool of adequately skilled social workers. In addition to this, understanding the patterns of workforce entrance and exit for social workers and the dynamics of transition becomes important for national policy and decision makers. In our paper, we build on current research about knowledge management in social work settings to demonstrate that knowledge management can have a positive impact in helping to fulfil the important role of social work in any ageing society. With our research, we contribute to the underdeveloped literature about knowledge management in the public sector and especially in social work settings and to the knowledge-based view of the organization. We present a multiple decrement model of social workers’ entrance and transition from social work student and social worker trainee to fully productive social worker, to their exit, whether by changed profession, retirement or death. We argue that the availability of social workers in a national economy depends on the development and operationalization of appropriate policies, where knowledge management can be influential. Our model allows measuring the quality of the national policy system related to the social work profession, something which has not been achieved yet, and shows how knowledge management solutions can positively influence the whole field of social work. We apply an objective measuring tool, grounded in an already developed actuarial–mathematical method. Our case relies on the collection and analysis of relevant data found in publicly available statistical reports for Slovenia. Existing data enables us to provide assumptions on how to better forecast the transition of social workers.

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“…Com o tempo, o conhecimento também é transformado em outras manifestações, tais como livros, tecnologia, práticas e tradições, o que ocorre em organizações de todos os tipos e na sociedade em geral. Quando utilizado de forma adequada, o conhecimento leva ao aumento da eficácia (Centobelli, Cerchione & Esposito, 2017). Assim, o conhecimento é um ato inerente ao ser humano, porém, para que este se desenvolva da forma tácita para a explícita, ou seja para que possa evoluir do individual para o coletivo (organizacional), é necessária a instituição de processos que visam justamente operacionalizar este caminho (Nonaka & Takeuchi, 1997;Ferraresi & Santos, 2014e Nonaka & Toyama, 2007.…”

Section: Gestão Do Conhecimentounclassified

Estudo sobre as relações entre gerenciamento de riscos em projetos, gestão do conhecimento e tomada de decisões

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RESUMO Muitas organizações são constantemente estimuladas a inovar em seus processos, produtos e serviços, diferenciando-se da concorrência para conquistar a preferência dos clientes. Uma das formas de inovar é a consecução de projetos que buscam renovar-se frente ao mercado. Não obstante, a gestão desses projetos é necessária para o desenvolvimento de conhecimentos que possam ser utilizados na gestão dos riscos em projetos desenvolvidos pelas empresas. Nesse contexto apresentado, formulou-se a seguinte questão de pesquisa: Quais as relações teóricas entre os processos de gerenciamento de riscos em projetos, da gestão do conhecimento e da tomada de decisão? E, no intuito de responder tal questão, estabeleceu-se o objetivo que foi analisar as relações teóricas entre o gerenciamento de riscos em projetos, gestão do conhecimento e a tomada de decisões, por meio da análise da produção acadêmica sobre estes três elementos. Para tanto, foi realizada uma pesquisa aplicada de caráter exploratório. Em primeiro lugar foram analisadas as estruturas dos três construtos propostos pelos principais autores, para identificar as relações entre elementos constituintes. Em uma segunda etapa, foi realizado um estudo bibliométrico para confirmar as relações identificadas na produção acadêmica. Como resultado, identificaram-se relações teóricas reunidas em um modelo conceitual que apresenta as principais variáveis e respectivos componentes da temática pesquisada. Além disso, o modelo proposto também agrupa as variáveis e respectivos componentes, proporcionando uma visão abrangente das inter-relações existentes entre os temas enfocados, até então independentes entre si, verificou-se também que existem poucas pesquisas sobre o tema, sendo uma problemática que merece atenção de trabalhos futuros.

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Efficiency and effectiveness of knowledge management systems in SMEs

Cited by 64 publications

References 54 publications

Knowledge Management and Performance Measurement Systems for SMEs’ Economic Sustainability

Knowledge Management and Performance Measurement Systems for SMEs’ Economic Sustainability

Knowledge Management and the Sustainable Development of Social Work

Estudo sobre as relações entre gerenciamento de riscos em projetos, gestão do conhecimento e tomada de decisões

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