Effects of the Violence Experience and Emotional Labor on Burnout among Tertiary Hospital Nurses

Abstract

Objectives: The purpose of this study is to identify the effect of violence experience and emotional labor on burnout among tertiary hospital nurses. This study is a correlation study that tests the relationship between variables. Methods: Subjects were 127 nurses working at a Pusan National University Yangsan Hospital, Gyeong-Nam Province and data were collected from August 27 to 31, 2018. The questionnaire included violence experience, emotional labor, and burnout. Data were analyzed by descriptive statistics, t-test, one-way ANOVA, Pearson’s correlation, multiple regression analysis using SPSS Win 21.0. Results: The mean score of verbal violence was 2.21±0.67, that of physical threat was 1.49±0.51, that of physical violence was 1.21±0.21, that of emotional labor was 3.62±0.67, and that of burnout was 3.21±0.60. Burnout has the positive relationship with the emotional labor (r=0.59, <i>p</i><0.001), verbal violence(r=0.50, <i>p</i><0.001), physical threat (r=0.44, <i>p</i>< 0.001); emotional labor has the positive relationship with verbal violence (r=0.40, <i>p</i>< 0.001) and physical threat(r=0.44, <i>p</i>< 0.001). Factors affecting burnout included emotional labor (β=0.44, <i>p</i>< 0.001), verbal violence (β=0.26, <i>p</i>=0.001), and unmarried (β=0.22, <i>p</i>=0.001), with 47.2% explanatory power (F=38.17, <i>p</i><0.001). Conclusions: This study shows that emotional labor and experience of verbal violence are factors that exacerbate burnout in nurses. Therefore, a strategy is needed to reduce emotional labor and exposure to verbal violence.

The Experience of Emotional Labor and Its Related Factors among Nurses in General Hospital Settings in Republic of Korea: A Systematic Review and Meta-Analysis

“…Finally, 131 studies were included in this review . Among these, 101 studies were included in the meta-analysis [67][68][69]71,74,77,78,[80][81][82][83][84][85][86][87][88][89][90][91][92]94,[96][97][98]100,[102][103][104][105][106][108][109][110][111][112][113][114][117][118][119][120][121][122][123][124][125][126][128][129][130][131]…”

Post-traumatic responses to workplace violence among nursing professionals: a collaborative and comparative study in South Korea and Hong Kong

“…In a meta-analysis of 136 studies on workplace violence conducted with 151,347 nurses from a variety of settings, it was found that East Asian and Southeast Asia nurses face a higher level of physical violence from patient families/friends than those in Anglo and European regions [ 15 ]. Specifically, 47.5% of South Korean registered nurses had experienced workplace violence during a 1-month period, and the most common type of workplace violence was verbal abuse such as cursing, talking down, scramming, and threatening [ 17 – 21 ]. Of the Chinese registered nurses in Hong Kong, 44.6% have faced workplace violence during a 1-year period.…”