Effects of surgeon sociodemographics on patient-reported satisfaction

Nuyen, Brian; Altamirano, Jonathan; Fassiotto, Magali; Alyono, Jennifer C

doi:10.1016/j.surg.2020.12.006

Cited by 10 publications

(19 citation statements)

References 19 publications

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“…8,12,13 The provider-patient relationship and provider accessibility have been shown to greatly influence patient satisfaction and influence malpractice claims. 5,12,[14][15][16][17][18] In this study, we demonstrated that participants in the +PN group reported greater patient satisfaction scores than participants in the ∅PN group. While the participant survey did not achieve the threshold sample size as determined in the a priori power analysis, a post-hoc power analysis showed a power of 0.92426 given the study group sample sizes and mean differences.…”

Section: Discussionmentioning

confidence: 96%

Impact of Giving Patients Your Personal Phone Number in Otolaryngology—Head & Neck Surgery

Adams

Wong

Greene

et al. 2022

Ann Otol Rhinol Laryngol

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Objective: Patient-provider communication is a major barrier to care, with some providers giving their personal phone number (PPN) to patients for increased accessibility. We investigated participant utilization of provider’s PPN, its effect on participant satisfaction, provider’s ability to predict abuse of this practice, and evolving provider perceptions. Study Design: Prospective, randomized study. Setting: Single institution, tertiary referral center. Methods: During a 2-week period, otolaryngology patients were randomized to either receive their provider’s PPN or not. Providers predicted the likelihood of abuse. All calls/texts were documented for 4 weeks. At the study’s conclusion, participants were surveyed using Press Ganey metrics. Providers were surveyed before and after to assess their likelihood of providing patients with their PPN and its impact on work demands. Results: Of the 507 participants enrolled, 266 were randomized to the phone number group (+PN). Of 44 calls/texts from 24 participants, 8 were considered inappropriate. Ten participants were predicted to abuse the PPN, but only one was accurately identified. Participants in the +PN group had a greater mean composite satisfaction score than the control group (4.8 vs 4.3; Welch’s t-test, P < .0011). At the conclusion of the study, providers were more likely to share their PPN (Wilcoxon signed-rank test, P < .0313), and their perceived impact of this practice on workload was lower (Wilcoxon signed-rank test, P < .0469). Conclusion: This study demonstrates low patient utilization of provider PPNs, and poor provider predictive ability of patient abuse. Receipt of provider’s PPN was associated with improved patient satisfaction.

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Section: Discussionmentioning

confidence: 96%

Impact of Giving Patients Your Personal Phone Number in Otolaryngology—Head & Neck Surgery

Adams

Wong

Greene

et al. 2022

Ann Otol Rhinol Laryngol

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show abstract

“…Previous research has demonstrated satisfaction differences between academic and nonacademic practices 16 and higher satisfaction with older and non-Hispanic white surgeons. 26 Nieman et al 27 found no differences in satisfaction by socioeconomic status or race for outpatient pediatric otolaryngology care. However, conclusions from this study were limited by a related small number of responses (527 surveys, 143 in racial/ethnic minority patients) compared to our present data (55,469 surveys, 10,424 in racial/ethnic minority patients).…”

Section: Discussionmentioning

confidence: 98%

“…Within otolaryngology, there is little literature for comparison to the present data. Previous research has demonstrated satisfaction differences between academic and nonacademic practices 16 and higher satisfaction with older and non‐Hispanic white surgeons 26 . Nieman et al 27 found no differences in satisfaction by socioeconomic status or race for outpatient pediatric otolaryngology care.…”

Section: Discussionmentioning

confidence: 98%

Patient Satisfaction With Otolaryngology Care: Stratification by Race, Age, Gender, Income, and Language

Naunheim¹,

Xu²,

Zhou

et al. 2022

Otolaryngol.--head neck surg.

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Objective To understand how race, gender, income, and language are correlated with patient satisfaction scores. Study Design Cross-sectional analysis of patient satisfaction data. Setting An urban/suburban academic otolaryngology practice. Methods Patients presenting for outpatient otolaryngology visits from 2017 to 2020 were surveyed for patient satisfaction following a visit with their otolaryngology provider. Categorical responses and numerical responses were collected regarding overall satisfaction as well as a variety of more specific satisfaction questions. Responses were matched to both provider characteristics and patient demographic data. Differences in satisfaction by demographic data were assessed with descriptive statistics as well as a multivariable mixed-effect model to adjust for repeated responder data and control for confounding factors. Results In total, 55,469 surveys were included, the majority of which were from white, English-speaking patients. Overall satisfaction levels were very high across all questions. The individual provider was associated highly with satisfaction, but provider gender was not. Race, age, and gender of the patient had a statistically significant impact on patient satisfaction, with higher levels of satisfaction among patients who were older, white, and male; income and language did not. Conclusion Patient factors including race, age, and gender had a significant impact on ratings on outpatient otolaryngology patient satisfaction surveys, with nonwhite, younger, female patients reporting lower scores.

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“…The total consumption of analgesics was recorded. The surgeon and patient satisfaction scores were recorded on a five-point Likert scale: five = excellent, four = adequate, three = cannot say, two = inadequate, and one = poor [ 9 ].…”

Section: Methodsmentioning

confidence: 99%

Comparison of Different Carbon Dioxide Insufflation Rates on Hemodynamic Changes in Laparoscopic Surgeries: A Randomized Controlled Trial

Venkatraman¹,

Chitrambalam²,

Preethi³

2023

Cureus

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The injury and detrimental effects of carbon dioxide (CO2) insufflation during laparoscopic surgeries may be due to the higher flow rates used during insufflation. The aim of our study was to study the effects of different CO2 insufflation flow rates on hemodynamic parameters in laparoscopic surgeries. The secondary objectives were to compare the patient and surgeon satisfaction scores, postoperative shoulder scores, and surgical site pain scores. MethodsThis prospective, randomized, double-blinded trial was commenced after institutional ethical committee approval and The Clinical Trials Registry-India (CTRI) registration (CTRI 2021/10/037595). Ninety patients scheduled for laparoscopic cholecystectomy were randomly divided into three groups based on CO2 insufflation flow rate by computer-generated random numbers and the sealed envelope method: Group-A: 5 L/min; Group-B: 10 L/min; and Group-C: 15 L/min. General anesthesia was standardized in all three groups. Mean arterial pressure (MAP) and heart rate were recorded at different timelines, which included the arrival in the operating room (T0), just before the induction of anesthesia (T1), at the beginning of pneumoperitoneum (T2), 10 minutes (T3), 20 minutes (T4), 30 minutes (T5), and 60 minutes (T6) after the pneumoperitoneum, at the end of the operation (T7), five minutes (T8), and 15 minutes (T9) after arriving at the recovery room. The patient and surgeon satisfaction scores were assessed on a 5-point Likert scale. The visual analog score (VAS) was used to assess the surgical site pain and shoulder pain every four hours for 24 hours. The continuous data were assessed by one-way analysis of variance (ANOVA), and the categorical data were assessed by the Chi-square test. The sample size was estimated based on a pilot study and using the G Power 3.1.9.2 Program (Universitat Kiel, Germany) calculator. ResultsThere was an increase in the mean arterial pressure (MAP) between the groups 60 min after pneumoperitoneum creation with higher flow rates.

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Effects of surgeon sociodemographics on patient-reported satisfaction

Cited by 10 publications

References 19 publications

Impact of Giving Patients Your Personal Phone Number in Otolaryngology—Head & Neck Surgery

Impact of Giving Patients Your Personal Phone Number in Otolaryngology—Head & Neck Surgery

Patient Satisfaction With Otolaryngology Care: Stratification by Race, Age, Gender, Income, and Language

Comparison of Different Carbon Dioxide Insufflation Rates on Hemodynamic Changes in Laparoscopic Surgeries: A Randomized Controlled Trial

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