Effects of shopping centre re-investments and improvements on sales and visit growth

Anselmsson, Johan

doi:10.1016/j.jretconser.2016.06.009

Cited by 37 publications

(63 citation statements)

References 30 publications

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“…Large trading area in the shopping mall integrates a great number and different types of store within a single area which are able to attract shoppers, and will also allow the shoppers to discover an extensive range of merchandise offered by the stores that located in the shopping mall (El-Adly & Eid, 2015). As such, tenant variety or what also known as the shopping mall's retail tenant mix is one of the most important components to the attraction of shopping mall as it closely relates to the fundamental benefit on the shopping experience (Anselmsson, 2016).…”

Section: Tenant Varietymentioning

confidence: 99%

The antecedents influencing shoppers’ frequencies of visit and purchase intention in the shopping mall: A study on the pull factors

Yeo

Ong²,

Kwek

2019

HOLISTICA – Journal of Business and Public Administration

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The study aims to examine the perceived antecedents that influence the selection of shopping malls and determine the predictive nature of visit frequency that might lead shoppers to the intended purchase. Hence, the research question asked “to what extent the six determinants would most likely to affect shoppers frequency of visit to the malls and their purchase intention”. The method employed was positivist paradigm using questionnaires administering to young and adult respondents. A total of 200 usable samples were used for the SPSS analyses. Several primary statistical tools were used such as descriptive analyses, reliability test, factor analysis, multivariate and bivariate regressions. The results revealed that all constructs reliability were above Cronbach alpha 0.70 and both the convergent and discriminant validities were met via the exploratory factor analysis. The finding concluded that convenience, tenant variety, functional attributes, hedonic value and promotion are positively related to the frequency of visit. In addition, frequency of visit is also positively related to the purchase intention. The finding of this research provided both theoretical and practical implications.

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Section: Tenant Varietymentioning

confidence: 99%

The antecedents influencing shoppers’ frequencies of visit and purchase intention in the shopping mall: A study on the pull factors

Yeo

Ong²,

Kwek

2019

HOLISTICA – Journal of Business and Public Administration

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“…[25,28,33]. Other studies focus on consumer expenditure [33][34][35] and number of visits [36][37][38]. Nilsson et al empirically analyzed how the socio-demographic characteristics and shopping behavior of Swedish consumers relate to shop attributes in order to understand the determining factor in shop selection [39].…”

Section: Literature Reviewmentioning

confidence: 99%

Examining the Effectiveness of Government Policy for Retail Districts: Evidence from Korea

2018

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This paper seeks to measure the effects of policy on the self-employed conducting business in traditional retail districts. To verify policy we performed a practical analysis utilizing the multinomial logit model on the relationship between consumption behaviors and the attendant satisfaction level of consumers in the urban commercial districts. We first identified traditional retail districts that had received government policy support and those that had not. We then visited these districts to survey the satisfaction levels of customers. In total, 400 people were surveyed for this study. The results show that political support for the self-employed who conduct business inside the traditional retail districts has a partial effect. Especially, for the policy beneficiaries, the customer's satisfaction level in specific political support has a very important meaning. The study analyzed the factors necessary for the continuous growth of traditional retail districts, considering consumption behaviors and shop selection attributes. We argue that government support can help sustain regional commercial districts and the individual self-employed through consumer behavior and the magnification of satisfaction levels.

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“…Shopping mall customers may visit shopping malls that appear to be more attractive and with a variety of stores, product and services that are congruent to their needs and preferences. Shopping malls should meet customers' needs in a satisfactory way, in order to achieve or secure return visits behavior (Anselmsson, 2016). Therefore, it is important for shopping mall managers to determine shopping mall customers' satisfaction level and loyalty towards shopping malls such as Kolonnade Shopping Centre in order to improve performance where there is a shortfall and remain competitive.…”

Section: 3mentioning

confidence: 99%

Determining shopping malls customers’ satisfaction and loyalty

SS¹

2018

JBRMR

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The shopping mall retailers are operating in a highly competitive retail environment which requires effective management in order to satisfy the customers and achieve customers' loyalty. The primary purpose of this paper was to determine the satisfaction and loyalty among shopping mall customers about the shopping malls. Secondly, this study aimed to determine whether statistically significant differences exist between the means of the shopping mall customers considering their age groups and gender. A quantitative research approach was followed to achieve research objectives. Self-administered questionnaires were used during data collection at the Kolonnade Shopping Centre in Gauteng Province, South Africa. Descriptive statistics and parametric tests, in the form of independent samples t-tests and One-way ANOVAs, were used to determine significant differences between different age groups. SPSS Version 23 software was used for analysing quantitative data. Internal consistency reliability of the measurement scales measuring shopping mall customers' shopping motives were assessed by calculating Cronbach's alpha values. The results of the study uncovered that the satisfaction level amongst the shopping mall customers tend to be high. The results further provided an important understanding of the relationship of demographics (age and gender) on customers' satisfaction levels and loyalty at the shopping mall. This study contributes to the current literature and provides valuable information to retailers and shopping mall developers in general, with regard to marketing communications and marketing strategies that aim to attract shopping mall customers. Suggestions for future research are provided.

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Effects of shopping centre re-investments and improvements on sales and visit growth

Cited by 37 publications

References 30 publications

The antecedents influencing shoppers’ frequencies of visit and purchase intention in the shopping mall: A study on the pull factors

The antecedents influencing shoppers’ frequencies of visit and purchase intention in the shopping mall: A study on the pull factors

Examining the Effectiveness of Government Policy for Retail Districts: Evidence from Korea

Determining shopping malls customers’ satisfaction and loyalty

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