“…Like their local full-time counterparts, some immigrant employees were appointed by their employers not only because they are willing to work for low wages (Dench, Hurstfield, Hill, & Ackroyd, 2006;Wills et al, 2009), but also because they are perceived as having different attitudes, and other talents (Anderson, 2007). The vital factor was due to their boundary spanning roles, face-to-face and voice-to-voice relationships with guest who play a pivotal role in services delivery and products, as well as, service complaints and recovery to guests (Hartline & Ferrell, 1996;Gil, Berenguer, & Cervera, 2008;Arasli, Bahman Teimouri, Kiliç, & Aghaei, 2017).…”