Effects of service orientation on job embeddedness in hotel industry

Araslı, Hüseyin; Teimouri, Reza Bahman; Kılıç, Hasan; Aghaei, İman

doi:10.1080/02642069.2017.1349756

Cited by 33 publications

(25 citation statements)

References 58 publications

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“…After conducting the CFA, we extracted the factor loadings and then eliminated all factors loading below 0.5, as shown in Table 3. While the results exposed a poor-fit model, we checked the covariance ratios between the observed variables, and we found that the new model fit indicators after CFA are CMIN/DF = 2.924 (P = 0.000), GFI = 0.905, NFI = 0.903, IFI = 0.913, CFI = 0.912, and RMSEA = 0.069 which affirm the overall model fit (Arasli et al, 2017).…”

Section: Discussionmentioning

confidence: 67%

The impact of traditional and social media marketing on customers’ brand trust and purchase intentions in the Turkish airline market

Tümer

Aghaei

Eddine

et al. 2019

jrems

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The purpose of this study is to investigate the effect of customers' attitudes towards traditional and social media marketing on brand trust and purchase intention. Reviewing the extant literature unveiled that the subject of traditional versus social media marketing in the airline market is not sufficiently studied. Thus, we studied the mentioned subject in Turkey because the aviation sector has shown noteworthy improvements due to a significant increasing volume of e-commerce, not only on the passenger side but also on the cargo side as well. On the other hand, thanks to the passenger demand growth since starting the recent century, the Turkish airline industry leads a giant contribution to the enlargement of the global economy due to the increasing number of connections and falling air transport costs. Data was gathered in Istanbul airports from 341 passengers of the airlines of Turkey to compare the impact of traditional and social media marketing on brand trust and purchase intention of customers and analyzed by using structural equation modeling. The findings reveal that in recent years digital marketing and online advertising campaigns has been more effective than traditional marketing for augmenting brand trust and purchase intention of the passengers.

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Section: Discussionmentioning

confidence: 67%

The impact of traditional and social media marketing on customers’ brand trust and purchase intentions in the Turkish airline market

Tümer

Aghaei

Eddine

et al. 2019

jrems

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“…A positive service climate aligns employee attitudes and behaviors with organizational strategy and facilitates achieving service quality goals (Kralj and Solnet, 2010). Positive service climate lets employees feel a sense of attachment to the organization, improves their work engagement, and have a moderating effect on stress consequences, according to several researchers Jung and Yoon, 2013;Arasli et al, 2017). When employees' perceived organizational service climate is favorable, they can deal with the difficulties of the job and reduce role stress and burnout more effectively (Johnson, 1996).…”

Section: Moderating Effects Of Service Climatementioning

confidence: 99%

Role Stress and Turnover Intention of Front-Line Hotel Employees: The Roles of Burnout and Service Climate

Wen

Zhou

et al. 2020

Front. Psychol.

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High turnover rate represents one of the most significant challenges the hotel industry faces. High turnover rates mean labor shortages, resulting in high costs of recruiting, staffing and training. Turnover also has a negative impact on service quality. Scholars continue to search for the root causes of turnover and propose solutions. To further understand employees' turnover intention, this study reveals the role of stress on hotel front-line employees' turnover intention through the mediation of burnout. Moreover, the study examines the moderating effect of service climate on the underlying mechanism that links role stress with turnover intention. Using a sample of 583 questionnaires from front-line hotel employees in South China, this study reveals that role stress as a four-dimensional construct (i.e., conflict, ambiguity, qualitative overload and quantitative overload) has a statistically significant impact on burnout, which leads to turnover intention. Burnout completely mediates the relationship between role stress and turnover intention, that is, employees under role stress do not resign immediately unless they experience high levels of burnout. In addition, service climate moderates the influence of role stress on burnout, suggesting a moderated mediation relationship. The study contributes to the organizational management literature by confirming the four dimensions of role stress and demonstrating how role stress impacts employees' turnover intention. Furthermore, the critical effect of service climate is further investigated. Theoretical contributions and managerial implications are discussed based on the findings. the study also investigates the moderating effect of service climate on role stress (challenge-hindrance stressors) and burnout.

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“…Like their local full-time counterparts, some immigrant employees were appointed by their employers not only because they are willing to work for low wages (Dench, Hurstfield, Hill, & Ackroyd, 2006;Wills et al, 2009), but also because they are perceived as having different attitudes, and other talents (Anderson, 2007). The vital factor was due to their boundary spanning roles, face-to-face and voice-to-voice relationships with guest who play a pivotal role in services delivery and products, as well as, service complaints and recovery to guests (Hartline & Ferrell, 1996;Gil, Berenguer, & Cervera, 2008;Arasli, Bahman Teimouri, Kiliç, & Aghaei, 2017).…”

Section: Introductionmentioning

confidence: 99%

“…One factor for immigrant worker retention involves ensuring that workers feel linked to their work. One measure of this link is job embeddedness, which is a relatively growing concept in the current hospitality literature (Arasli et al, 2017;Karatepe & Ngeche, 2012). Job embeddedness consists of three important components, fit, link and sacrifice (Mitchell et al, 2001).…”

Section: Introductionmentioning

confidence: 99%

“…In fact, empirical literature investigating job embeddedness in the hospitality industry has been decidedly equivocal (Arasli et al, 2017;Karatepe, 2013), although job embeddedness is an important anti-withdrawal factor in HRM, and scholars have much to conduct exploration of job embeddedness (Wheeler, Harris, & Harvey, 2010). Furthermore, according to Mitchell et al (2001), JE theory explained how organizational fit, links and sacrifice and community fit, links and sacrifice (off-the-job embeddedness) factors influence the retention of employees.…”

Section: Introductionmentioning

confidence: 99%

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Blackbox between job crafting and job embeddedness of immigrant hotel employees: a serial mediation model

Araslı

Arıcı

Ilgen

2019

Economic Research-Ekonomska Istraživanja

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This study explores the influence of job crafting (JC) on migrant employees' and its sensitivities on job embeddedness (JE) with the application of a serial mediation mechanism which takes into consideration the psychological capital and their work engagement as mediators. The data for this study was collected from immigrant employees in the hotel sector in North Cyprus. Both convenience and judgmental sampling techniques made up of 572 dyads were used. The findings of this study reveal that immigrant employees' psychological capital and their work engagement has a mediating effect on the relationships between organizational crafting and the perceptions of employees' job embeddedness. This study will serve as a substantial research evidence and tool for managers/owners in the hospitality industry for the purpose of retaining, engaging and embedding immigrant employees. The novelty of this study is the fact that it analyzes the work environment and conditions where organizational job crafting affects job embeddedness to determine the perceptions of immigrant employees using a serial mediation model.

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Effects of service orientation on job embeddedness in hotel industry

Cited by 33 publications

References 58 publications

The impact of traditional and social media marketing on customers’ brand trust and purchase intentions in the Turkish airline market

The impact of traditional and social media marketing on customers’ brand trust and purchase intentions in the Turkish airline market

Role Stress and Turnover Intention of Front-Line Hotel Employees: The Roles of Burnout and Service Climate

Blackbox between job crafting and job embeddedness of immigrant hotel employees: a serial mediation model

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