Effects of Relational Factors and Channel Climate on EDI Usage in the Customer-Supplier Relationship

Son, Jai-Yeol; Narasimhan, Sridhar; Riggins, Frederick J.

doi:10.1080/07421222.2003.11045839

Cited by 135 publications

(67 citation statements)

References 83 publications

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“…Nyadzayo, Matanda, and Ewing (2011) regarded social exchange theory as a strong theoretical grounding for explaining the influence of relationship quality on building brand equity. As argued by Son, Narasimhan, and Riggins (2005), social exchange theory explains the theoretical argument for the relationship between relationship quality and brand equity according to the main exchanges, value, and utility. Hence, this study builds upon the literature by testing the impact of relationship quality on brand equity, and therefore, the following hypothesis is proposed:…”

Section: Relationship Qualitymentioning

confidence: 99%

Strategic Effects of Product Innovation, Service Quality, and Relationship Quality on Brand Equity

Hanaysha¹,

Hilman²

2015

ASS

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This paper examines the effects of product innovation and service quality on brand equity mediated by relationship quality. To date, the patterns in past research show that there is less attention been paid to examine the importance of product innovation and service quality in affecting brand equity. Thus, in order to explore our knowledge in this area, this study was conducted among car users in Northern region of Malaysia. The data were analyzed using SPSS and Structural Equation Modeling (SEM). The findings indicated that product innovation and service quality have significant positive effects on relationship quality and brand equity. Moreover, the findings revealed that relationship quality mediates the relationship between product innovation and brand equity. It also shows that relationship quality mediates the relationship between service quality and brand equity. Based on these results, several implications and future research suggestions are discussed in this paper in order to explore our knowledge towards the importance of product innovation and service quality in affecting relationship quality and brand equity.

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Section: Relationship Qualitymentioning

confidence: 99%

Strategic Effects of Product Innovation, Service Quality, and Relationship Quality on Brand Equity

Hanaysha¹,

Hilman²

2015

ASS

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“…A large portion of B2B electronic transactions continue to be exchanged via EDI over a third-party value-added network or the Internet [43,59,61,65]. While EDI systems have been replaced with online B2B exchanges or a more open infrastructure such as XML (extensible markup language), which is touted as a more flexible and less expensive successor to ED, it remains for firms to migrate EDI to XML due to the considerable costs incurred from implementing and maintaining the technology and from redefining processes on each side of the relationship [31].…”

Section: Electronic Data Interchange (Edi)mentioning

confidence: 99%

The relationship among formal EDI controls, knowledge of EDI controls, and EDI performance

Lee

2010

Inf Technol Manag

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As new technologies and software applications are supplanting traditional electronic data interchange (EDI) applications, new fraud concerns due to the ubiquitous connectivity of the Internet have increased the interest in EDI controls. Traditional outcome (or process)-oriented views of (formal) control should be supplemented by knowledge management considerations, and user knowledge of contents control and its importance should be enhanced in order to maximize performance. This research addresses the indirect effect of EDI control usage levels on EDI performance through knowledge enhancement. EDI controls were categorized as internal and third-party in order to highlight their internal and external aspects in interorganizational systems. Knowledge of controls has two parts: knowledge of control content and an understanding of control importance. The research model was empirically tested using a structural equation modeling approach with data collected from Korean companies that have adopted EDI. The results indicate that knowledge plays an important role in mediating the effect of controls on performance. That is, EDI adopters can achieve operational and competitive benefits from high levels of knowledge in relation to control content and its importance.

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“…Khalifa and Davison (2006) analyse the data gathered from a survey among 114 SMEs utilizing SEM techniques, and find that the provision of support is among the significant predictors of organizational adoption in this context. Son et al (2005) and Son et al (2008) further provide empirical evidence for the influence of providing support to, and the degree of cooperation with, smaller suppliers on their adoption and use of IOIS. According to their investigations, this strategy is even more effective when long term relationships with a higher degree of cooperation are desired by business partners.…”

Section: Informing Sme Partners As a Key Strategy To Foster Iois Adopmentioning

confidence: 99%

Who Needs to be Informed? – Empirical Results From a Field Experiment on The Adoption of IOIS Among SMEs

Kreuzer

Born

Bernius

2015

AJIS

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Inter-organizational information systems (IOIS) play a critical role in today's organizations and their relationships with business partners. While large organizations already began utilizing IOIS at the outset, small and medium-sized enterprises (SME) have subsequently been reluctant to adopt and use IOIS. As such systems are subject to high network effects, a firm thus has to reach out especially to its SME partners to achieve a critical mass of adopters among them. Prior research agrees that the provision of support in terms of circumstantial information and expertise can influence organizational adoption decisions. However, research in this direction has remained inconclusive. This study conducts a controlled field experiment at the organizational level to investigate the provision of support as a non-coercive persuasion strategy to foster the adoption of IOIS among 203 SME business partners of a large German organization. A cluster analysis is further conducted to identify distinct clusters of IOIS adopters showing significantly different adoption rates that result from informing them as a strategy. The results first offer evidence for the importance of informing SMEs as a viable strategy to foster IOIS adoption among them. Furthermore, the results provide empirical evidence for the presence of particular arrangements of characteristics describing the strategy and structure of analysed organizations that ultimately interact with the effect of the provision of support as a persuasion strategy.

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Effects of Relational Factors and Channel Climate on EDI Usage in the Customer-Supplier Relationship

Cited by 135 publications

References 83 publications

Strategic Effects of Product Innovation, Service Quality, and Relationship Quality on Brand Equity

Strategic Effects of Product Innovation, Service Quality, and Relationship Quality on Brand Equity

The relationship among formal EDI controls, knowledge of EDI controls, and EDI performance

Who Needs to be Informed? – Empirical Results From a Field Experiment on The Adoption of IOIS Among SMEs

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