“…Additionally, the perception of significant benefits has been noted as influencing commitment (Petter, Barber & Barber, 2020). Furthermore, the diverse values, preferences, and viewpoints among community members have been recognized as contributing to this challenge (Ozuem, Willis, Howell, Helal, Ranfagni & Lancaster, 2021). Underscoring the crucial role of social trust and reciprocity in driving member participation and investment in an online community (Meek et al, 2019;Wong & Lee, 2022), emphasizes the significance of the relational aspect of social capital which incite and nurture emotional bonds among members, overcoming the obstacles toward community commitment.…”