Effects of flexible scheduling and virtual visits on burnout for clinicians

Sullivan, Amy B.; Davin, Sara; Lapin, Brittany; Schuster, Andrew; Dweik, RA; Murray, Karen F.; Sj, Rehm; Machado, André G.

doi:10.1016/j.msard.2022.103705

Cited by 8 publications

(9 citation statements)

References 15 publications

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“…Literature findings are generally consistent with frontline reports (Figure 3) on the benefits of telemedicine, which we think has the potential to alleviate burnout. Our findings concur with previous research showing telemedicine's potential to reduce the hazard of exposure to illnesses (3,28,33,36), one of the foremost reasons to implement telemedicine during the pandemic.…”

Section: Contributing Factors Of Telemedicine On Provider Burnoutsupporting

confidence: 92%

“…Our findings also confirm that the reward of improved patient experience, better work-life integration, and improved competencies are key benefits of telemedicine (3,13,17,28,31,33,36,37). Because patients were satisfied with the telemedicine option, providers could feel rewarded.…”

Section: Mediating Factors Of Telemedicine On Provider Burnoutsupporting

confidence: 74%

“…One of the most surprising findings was that multiple articles speculated that telemedicine would increase rates of burnout by contributing to a work-life imbalance (3,32,33), but none of the interviewees in our study mentioned this. In fact, multiple interviewees cited an improvement in work-life balance.…”

Section: Contributing Factors Of Telemedicine On Provider Burnoutmentioning

confidence: 53%

“…Numerous personal and occupational factors have been found to relate with higher rates of burnout. For example, women in healthcare typically report higher rates of burnout (2,3,12). Specialties that provide frontline care, such as emergency and family medicine, also record higher burnout rates (15,16,18,19).…”

Section: Background Factors Influencing Burnout and Consequences Of B...mentioning

confidence: 99%

“…With a high risk of illness, numerous organizations used telemedicine to continue providing remote care for patients. (1)(2)(3)(4). In the last week of March, 2020 alone, some healthcare centers experienced a 154% increase in telemedicine visits compared to the previous year (1).…”

Section: Introductionmentioning

confidence: 99%

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Assessing Contributing and Mediating Factors of Telemedicine on Burnout

Boksa,

Pennathur

2023

Preprint

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Scientific AbstractObjectiveThe prevalence of burnout among healthcare providers has been steadily increasing, with a call to action issued in 2019. Immediately following this call to action, the COVID-19 pandemic drastically changed demand. Use of telemedicine expanded in response to COVID-19 and changed the experience of care delivery for healthcare providers. The impact of telemedicine use during COVID-19 on the provider well-being is less well known. This study aims to assess the prevalence of burnout in providers who used telemedicine and to better understand how specific factors of telemedicine can impact workplace stress.MethodsProviders in urgent care clinics were invited to participate in a burnout assessment survey using the Maslach Burnout Inventory questionnaire. The prevalence of burnout, burnout profiles, and correlations were analyzed in the resulting data. Follow-up interviews provided further insight on contributing and mediating factors of telemedicine on provider burnout.ResultsThe findings from this study provide technology- and organizational-level recommendations to prevent increased risk of burnout among telemedicine providers. The classification of contributing and mediating factors also provides a framework for understanding the risks that this technology can pose to workplace stress. Future research recommendations to better quantify the relationship between burnout and telemedicine use and to effectively design intervention and implementation strategies are discussed.Public Interest SummaryConsidering the high rates of burnout in the healthcare industry prior to the pandemic, the severe demands the COVID-19 pandemic had on healthcare workers, and the drastic changes in workflow due to the widespread adoption of telemedicine, it is important to assess current levels of provider burnout and to collect information from frontline clinicians on how telemedicine impacts workplace stress. A survey was administered to assess burnout in healthcare workers who provided care via telemedicine. The interviews provided additional insight on how telemedicine affected workplace stress. Survey results showed that 25% of the respondents reported one or more manifestations of burnout; and there was a correlation between personal accomplishment scores and reported months of telemedicine use. Findings from the interviews and review of literature identified what design and use characteristics of telemedicine contributed to and/or alleviated burnout. Results address how organizations can best support their employees who administer care via telemedicine and guide researchers with direction for future studies.

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Section: Contributing Factors Of Telemedicine On Provider Burnoutsupporting

confidence: 92%

Section: Mediating Factors Of Telemedicine On Provider Burnoutsupporting

confidence: 74%

Section: Contributing Factors Of Telemedicine On Provider Burnoutmentioning

confidence: 53%

Section: Background Factors Influencing Burnout and Consequences Of B...mentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Assessing Contributing and Mediating Factors of Telemedicine on Burnout

Boksa,

Pennathur

2023

Preprint

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Leadership Inequity, Burnout, and Lower Engagement of Women in Medicine

Sullivan¹,

Hersh

Rensel³

et al. 2023

J Health Serv Psychol

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Gender parity has been reached in graduation rates from medical school, yet women in medicine continue to face obstacles in promotion, compensation and opportunities, leading to leadership inequity, higher burnout and lower engagement. These complex issues with gender are just one aspect of the wide challenges related to diversity, equity and inclusion among medical professionals. While there are no “one size fits all” approaches, psychologists are well positioned to lead efforts related to promoting leadership equity, reducing burnout and raising engagement because of their training in communication skills, programmatic development and empathetic listening. This paper details several evidence-based efforts in which psychologists can lead in these ongoing issues for women in medicine.

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