Effects of Flexibility and Interactivity on the Perceived Value of and Satisfaction with E-Commerce (Evidence from Indonesia)

Purwanto, Purwanto; Kuswandi, Kuswandi

doi:10.22598/mt/2017.29.2.139

Cited by 11 publications

(12 citation statements)

References 27 publications

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“…Satisfaction is the feeling of happiness or disappointment that rises after comparing the perceived performance of a product against its expected performance (Purwanto & Kuswandi, 2017). Based on the study of Koay and Derek (2016), the product or service should link with the buyers' expectation that indicates customer satisfaction.…”

Section: Customer Satisfactionmentioning

confidence: 99%

A Model for Consumer Trust in E-Commerce

Falahat¹,

Lee²,

Foo³

et al. 2019

AAMJ

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E-commerce has grown rapidly over the past decade and has become a significant trend. One of the major concerns for the successful proliferation of e-commerce is the issue of consumers' trust in Internet vendors. This study examines the antecedents of trust in e-commerce among Malaysian online consumers. Data was collected from 300 respondents who had recently made online purchases. Structural equation modelling-partial least squares (SEM-PLS) was used to analyse the data, and our findings reveal that brand recognition, service quality, security, and word-of-mouth (WOM) lead to higher levels of consumer trust, whereas customer satisfaction has an insignificant relation to consumer trust. This study enables online vendors or e-commerce business owners to understand consumer demand and satisfy their needs. Strategies need to be set right too to attract more consumers in purchasing online.

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Section: Customer Satisfactionmentioning

confidence: 99%

A Model for Consumer Trust in E-Commerce

Falahat¹,

Lee²,

Foo³

et al. 2019

AAMJ

View full text Add to dashboard Cite

show abstract

“…Many researchers paid special attention to the performance of digital assistants in terms of the level of interactivity as indicated by the three dimensions of interactivity: controllability, synchronicity, and bidirectionality. The importance of these three dimensions are noted due to the two-way communication [van Dijk, 1999;Purwanto, Kuswandi, 2017]; thus, a high level of synchronicity and controllability is needed to achieve the highest interactivity. Therefore, based on previous studies, interactivity can describe the extent to which controllability, synchronicity, and bidirectionality play a role in digital assistant applications.…”

Section: The Concept Of Interactivitymentioning

confidence: 99%

“…Furthermore, it was found found that interactivity can create a value, thereby increasing trust in e-commerce [Stewart, Pavlou, 2002]. Interactivity and flexibility can increase customer value and satisfaction [Purwanto, Kuswandi, 2017]. Since digital assistants aim to help their users handle their jobs, the various recommendation systems, such as personalized facilities, are used to assist in the decisionmaking process.…”

Section: Interactivity Dimensions and Perceived Performance Of Digitamentioning

confidence: 99%

Interactive Applications with Artificial Intelligence: The Role of Trust among Digital Assistant Users

Purwanto¹,

Kuswandi²,

Fatmah³

2020

Foresight and STI Governance

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P eople are increasingly dependent upon technology. However, companies' large-scale investments to establish ongoing loyalty to technology platforms and ecosystems show negative results. This is due to lower levels of trust, concerns about risks, and increasing issues of privacy. Despite the continuous development of digital assistant applications to increase interactivity, however, there is no guarantee that the concept of interactivity is capable of gaining users' trust and addressing their concerns. The purpose of the present study is to analyze the effects of controllability, synchronicity, bidirectionality on perceived performance, and user satisfaction with digital assistant applications as moderated by perceived trust. Amos 22.

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“…Many researchers paid special attention to the performance of digital assistants in terms of the level of interactivity as indicated by controllability, synchronicity, and bidirectionality. The importance of these three dimensions are noted due to the twoway communication [van Dijk, 1999;Purwanto, Kuswandi, 2017]; thus, a high level of synchronicity and controllability is needed to achieve the highest interactivity. Therefore, based on previous studies, interactivity can describe the extent to which controllability, synchronicity, and bidirectionality play a role in digital assistant applications.…”

Section: The Concept Of Interactivitymentioning

confidence: 99%

“…Furthermore, it was found that interactivity can create a value, thereby increasing trust in e-commerce [Stewart, Pavlou, 2002]. Interactivity and flexibility can increase customer value and satisfaction [Purwanto, Kuswandi, 2017]. Since digital assistants aim to help their users handle their jobs, the various recommendation systems, such as personalized facilities, are used to assist in the decision-making process.…”

Section: Interactivity Dimensions and Perceived Performance Of Digitamentioning

confidence: 99%

Untitled

2020

Foresight and STI Governance

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is an international interdisciplinary peer-reviewed openaccess journal. It publishes original research articles, offering new theoretical insights and practice-oriented knowledge in important areas of strategic planning and the creation of science, technology, and innovation (STI) policy, and it examines possible and alternative futures in all human endeavors in order to make such insights available to the right person at the right time to ensure the right decision. The journal acts as a scientific forum, contributing to the interaction between researchers, policy makers, and other actors involved in innovation processes. It encompasses all facets of STI policy and the creation of technological, managerial, product, and social innovations. Foresight and STI Governance welcomes works from scholars based in all parts of the world. Topics covered include: • Foresight methodologies and best practices; • Long-term socioeconomic priorities for strategic planning and policy making; • Innovative strategies at the national, regional, sectoral, and corporate levels; • The development of National Innovation Systems; • The exploration of the innovation lifecycle from idea to market; • Technological trends, breakthroughs, and grand challenges; • Technological change and its implications for economy, policy-making, and society; • Corporate innovation management; • Human capital in STI; and many others. The target audience of the journal comprises research scholars, university professors, postgraduates, policy-makers, business people, the expert community, undergraduates, and others who are interested in S&T and innovation analyses, foresight studies, and policy issues. Foresight and STI Governance is published quarterly and distributed worldwide. It is an open-access electronic journal and is available online for free via: https://foresight-journal.hse.ru/en/ The journal is included into the 1st quartile (Q1) of the Scopus Cite Score Rank in the fields: Economics, Econometrics and Finance (miscellaneous) Decision Sciences (miscellaneous)

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Effects of Flexibility and Interactivity on the Perceived Value of and Satisfaction with E-Commerce (Evidence from Indonesia)

Cited by 11 publications

References 27 publications

A Model for Consumer Trust in E-Commerce

A Model for Consumer Trust in E-Commerce

Interactive Applications with Artificial Intelligence: The Role of Trust among Digital Assistant Users

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