Effects of feedback in manufacturing: A field experiment using smartwatch technology
Daniel Kwasnitschka,
Henrik Franke,
Torbjørn H. Netland
Abstract:We investigate the impact of performance feedback delivered to front‐line workers through new digital technologies in the manufacturing sector. Our study takes place in a globally operating manufacturing company that employs smartwatches for real‐time control on the shop floor. In a large‐scale and multi‐site field experiment, we examine 29,669 machine status reports to assess the productivity effects of providing near real‐time feedback to workers via smartwatches. We develop our hypotheses drawing on constru… Show more
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