“…In a CBL approach, this includes his or her understanding of the targeted problem space afforded by the specific case under discussion. Research has demonstrated a relationship between a facilitator's content expertise and student satisfaction (Davis, Nairn, Paine, Anderson, & Oh, 1992) and achievement (Davis et al, 1992;Schmidt, Van Der Arend, Moust, Kokx, and Boon, 1993), as well as instructor facilitation style (Gilkison, 2003;Groves, Régo, & O'Rourke, 2005). This is similar to what Bond, Smith, Baker, and Hattie (cited in Berliner, 2001) reported in their extensive comparison of expert and non-expert teachers: the greatest discriminator between these two groups was the expert teachers' abilities to create and provide deep representations of the subject matter.…”