Effects of communication medium on interpersonal perceptions

Relational Maintenance and the Influence of Commitment in Online and Offline Relationships

“…CMC provides a layer of control in the relationship, potentially allowing people to minimize the costs for themselves or their partners when self-presentation is threatened. Likewise, Connell, Mendelsohn, Robins, and Canny (2001) noted that media usage impacted people's perceptions of a variety of relational variables including satisfaction and impression management. Using experiments in a laboratory and then at a public utility company, they found that participants in the telephone acted most sincerely and intentionally, and they were more satisfied with their behavior than in the FtF and CMC conditions.…”

The character, functions, and styles of instant messaging in the workplace

“…Most of our initial understanding of the use of instant messaging comes from self-reports, primarily interview studies [3,5,6,13,14] or marketing surveys [12,15,16]. While helpful for getting a sense of IM practices, these studies usually have been based on relatively small sets of users and little direct observation of instant messaging activity.…”

“…In their study of IM usage in the workplace, Nardi et al [14] interviewed 20 workplace users and concluded that IM is used primarily for four functions, variations of which are frequently mentioned in other research [3,5,6,12,13,15,16]. These functions include (1) quick questions and clarifications, (2) coordination and scheduling work tasks, (3) coordinating impromptu social meetings, and (4) keeping in touch with friends and family.…”

Work, learn & communicate : what, when and why

“…Daft and Lengel (1986) characterise learning here as "trial and error". The Media Richness Theory has been investigated in several contexts; for example, for the design of instructional multimedia in e-learning (Sun & Cheng, 2007;Liu, Liao, & Pratt, 2009), the effect of media on decision quality (Kahai & Copper, 2003), task performance and satisfaction (Suh, 1999) and interpersonal interactions (Connell et al, 2001). The study of Liu, Liao and Pratt (2009) showed, for example, that richer content-presentation types were positively correlated with higher concentration levels.…”