Effects of Cognitive Ability, Trust and Time-Saving: Predicting Further Amelioration and Successive Usage of E-ticketing with TAM, TPB and Cognitive Frameworks

Hossain, Rakib; Mahmud, Sakib; Hossin, Md Altab; Bhuiyan, Touhid; Yin, Hua

doi:10.1007/978-981-13-0586-3_5

Cited by 9 publications

(11 citation statements)

References 22 publications

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“…The user shows a more reliable product or services, a more positive attitude. Other studies also indices that Trust has a significant influence on the user's Attitude (Hossain, Mahmud, Hossin, Bhuiyan, & Hua, 2019). Attitude is defined as the user or consumer's positive or negative feedback toward the adoption of new technology.…”

Section: Hypotheses Developmentmentioning

confidence: 99%

Use Intention of Fintech Services for E-Wallet Users: An Examination With an Extended Technology Acceptance Model

Armanditya

Rahmiati

2020

ICFBE

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Financial Technology (Fintech) has increased, follows by various innovations that lead to efficient, safe, fast, and convenience. One type of Fintech in Indonesia is a non-cash payment using an electronic wallet (e-wallet). People started to do the transaction through their mobile using electronic wallet (e-wallet) in daily life. However, people still prefer to use cash transaction caused by the security concern also e-wallet application often experiences an error during transaction. Thus, there is a need to investigate the people's acceptance of using this e-wallet to make a transaction. This study aims to evaluate one of Indonesia's e-wallet services using the Technology Acceptance Model (TAM). TAM emphasizes perceived usefulness and perceived ease of use and behaviour intention to use. It also investigates the perceived risk and Trust as TAM's external variables to test the technology's acceptance. A quantitative research method was employed utilizing the survey method. Data was collected from a sample of 113 e-wallet users in the Jabodetabek area. This study used The Partial Least Square (PLS) analysis method. From this study was discovered that the Perceived Ease of Use, Perceived Usefulness, Perceived Risk, and Trust are essential factors for predicting the user's intention to use an e-wallet as a mobile payment application. This study's recommendation reduces the potential risk of the e-wallet application, provides training, and socialization about e-wallet transactions. Additionally, the government may provide regulation or a system that can guarantee users' security of transactions. Keywords: e-wallet, Fintech, perceived risk, Trust, TAM

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Section: Hypotheses Developmentmentioning

confidence: 99%

Use Intention of Fintech Services for E-Wallet Users: An Examination With an Extended Technology Acceptance Model

Armanditya

Rahmiati

2020

ICFBE

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“…Mengingat untuk saat ini lebih banyak konsumen yang tidak memiliki banyak waktu ketika berbelanja sehingga mereka lebih menginginkan hal yang sifatnya praktis dan cepat. Hal ini sejalan dengan temuan dari Yeo et al, (2017), yang menyatakan bahwa time saving orientation memiliki pengaruh positif terhadap post-usage usefulness, yang diperkuat pula dengan temuan dari Hossain et al, (2019) yang juga menyatakan hal yang sama. Time saving merupakan waktu yang dibutuhkan untuk melakukan pembelian, mengunjungi toko atau berbelanja secara online (Kim et al, 2015).…”

Section: Time Saving Orientation Terhadap Post-usage Usefulnessunclassified

“…Sehingga hal utama yang ingin didapatkan konsumen dari sebuah layanan aplikasi pemesanan minuman adalah kemudahan sehingga tidak membuang waktu konsumen. Temuan ini sejalan dengan temuan dari Hossain et al, (2019) yang menyatkan bahwa time saving orientation memiliki pengaruh positif terhadap perceived usefulness. Wei et al, (2018) dan Yeo et al, (2017) dalam penelitiannya juga menemukan hal yang sama bahwa ketika sebuah teknologi yang digunakan dapat menghemat waktu, maka pengguna akan merasa bahwa teknologi tersebut memiliki manfaat pada aktivitas sehari-hari.…”

Section: Kesimpulan Dan Saran 41 Kesimpulanunclassified

“…Pada penelitian ini juga ditemukan bahwa time saving orientation juga memiliki pengaruh positif terhadap convenience motivation. Temuan ini sejalan dengan penelitian dari Hossain et al, (2019), bahwa time saving orientation memiliki pengaruh positif terhadap perceived ease of use. Hal ini menggambarkan bahwa ketika sebuah aplikasi menawarkan kemudahan dalam pemesanan minuman kopi, sehingga tidak membutuhkan waktu lama untuk mendapatkan minuman tersebut seperti harus menggunjungi langsung restoran dan menunggu proses pembuatan minuman, maka konsumen akan merasa bahwa aplikasi tersebut dapat memberikan kemudahan dalam mendukung aktivitas sehari-hari.…”

Section: Kesimpulan Dan Saran 41 Kesimpulanunclassified

“…Pada penelitian ini menunjukan bahwa untuk meningkatkan persepsi manfaat (postusage usefulness) dari sebuah aplikasi, dapat dilakukan dengan meningkatkan value melalui time saving orientation, ketika menggunakan aplikasi tersebut. Temuan ini sejalan dengan hasil penelitian dari Hossain et al, (2019). Hal ini menunjukan bahwa dengan menggunakan aplikasi Fore Coffee akan menghemat waktu yang dibutuhkan oleh konsumen dalam melakukan pemesanan minuman kopi.…”

Section: Implikasi Manajerialunclassified

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ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI BEHAVIORAL INTENTION APLIKASI DELIVERY SERVICE FOOD&BEVERAGE

Seno¹,

Purnamaningsih

2021

ULTIMA Management

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- During the Covid-19 pandemic, the food and beverage industry, especially coffee consumption, increased by 44% from 2008-2019. This is also supported by the increasing number of coffee shops with the coffee to go concept, namely coffee shops that are built with simple outlets and focus on serving take away. Fore Coffee is a coffee shop with the concept of coffee to go. During the Covid-19 pandemic, several outlets of Fore Coffee were closed. Facing this circumtance Fore Coffee focused on selling through online media, including applications. However, in 2020 data shows that the performance of the Fore Coffee app has decreased. This of course had an impact on the sales of Fore Coffee. Therefore, the aim of this research is to increase consumer desire to use the Fore Coffee application. Fourteen hypotheses will be tested in this study. The data will be analyzed by using a structural equation model (SEM). The samples analyzed were 145 samples. The results of this study indicate that time saving orientation and price saving orientation have a positive influence on post-usage usefulness and post-usage usefulness has an influence on attitude towards online food delivery services, and behavioral intention. Meanwhile, hedonic motivation and prior online purchase experience have no influence on behavioral intention. Managerial implications will be discussed in depth in this study. Keywords: Convenience; Post-Usage Usefulness; Attitude; Behavioral Intention

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“Play” or “Labour”, the perception of university teachers towards MOOCs: Moderating role of culture

2022

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Effects of Cognitive Ability, Trust and Time-Saving: Predicting Further Amelioration and Successive Usage of E-ticketing with TAM, TPB and Cognitive Frameworks

Cited by 9 publications

References 22 publications

Use Intention of Fintech Services for E-Wallet Users: An Examination With an Extended Technology Acceptance Model

Use Intention of Fintech Services for E-Wallet Users: An Examination With an Extended Technology Acceptance Model

ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI BEHAVIORAL INTENTION APLIKASI DELIVERY SERVICE FOOD&BEVERAGE

“Play” or “Labour”, the perception of university teachers towards MOOCs: Moderating role of culture

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