This study explored parents' perceptions of the service quality of two intensive training programmes and the association between perceived service quality and predefined influential factors. Parents of 31 males and 19 females with spastic, dyskinetic, and ataxic cerebral palsy (mean age 8y 7mo [SD 3y 7mo]; range 3-16y), and Gross Motor Function Classification System Level I n=1; Level II n=9; Level III n=8; Level IV n=20; and Level V n=12 were included. Functional outcome had been evaluated previously with the clinical measures Gross Motor Function Measure-88, the Pediatric Evaluation of Disability InventoryFunctional Skills, and the Self-reported Individualized Goal Measure, before and after a 4-week intensive training period (ITP). The two training programmes used were Lemo and Move&Walk. After the ITP, a telephone interview was performed with the same cohort, using the Patient perspective On Care and Rehabilitation process. Data on previous experiences, expectations, and severity of disability were collected before the ITP, and data on achieved expectations afterwards. Previous experiences of the training programme, high expectations of improvements, achieved expectations, gross motor capacity improvements, and intensive training at the child and youth rehabilitation centre were associated with increased probability of fulfilment of needs. Severity of disability was associated with decreased probability of fulfilment of needs and functional improvements. Most parents perceived high service quality, and achieved expectations were influenced by high service quality rather than by perceived functional improvements. This suggests that needs other than functional improvements must be explained and acknowledged.The influence of cerebral palsy (CP) on the functioning of the child is highly variable and gives rise to multiple health care needs. [1][2][3] It is generally thought that the child's needs should be seen in the context of the family and should be defined from the perspectives of both the family and the child in collaboration with health care providers. 4,5 The concept of familycentred services, as opposed to a provider-centred approach, is widely accepted and considered the best way to meet different needs. 4,6 When using a family-centred approach, quality evaluations are needed that measure aspects of the process as well as health and functional outcome. 4,7-9 Service quality could be seen as a measure of parents' perceptions of the rehabilitation process; i.e., the performance of health care providers in meeting value-based needs considered to represent important health care needs. 8 To take into account both professional and family perspectives on functional outcomes, traditional clinical measures should be complemented by measures of self-reported individualized goals. 4 Quality evaluations can help parents to make informed choices about which service to use and can help professionals to adapt intervention programmes to the needs of the child and family, thereby constituting a consumer influence on the...