Effectiveness of Complaint Services at the Talise Health Center Regional Technical Implementation Unit

Abstract

This study aims to determine the extent of effectiveness of the handling of public complaints in obtaining good and maximum public services in in Talise Public Health Center Technical Implementation Unit. The type of research that is used is qualitative research. Determination of informants is done by purposive technique that determines the informants with certain considerations to assign 7 informants. The type of data used is primary data and secondary data. Data collection techniques, conducted through observation, interviews, documentation. Data analysis used is interactive analysis model Miles and Huberman, that is data collection, data reduction, data presentation, and conclusion. The result of the research shows that the first Productivity / Success of complaint handling program in in Talise Public Health Center Technical Implementation Unit has been effectively marked by the decreasing number of complaints received in the complaint unit. Second The success of the target of the complaint handling where the input of complaint reports that come in almost all get a good settlement. Third Satisfaction with the complaint handling program runs in accordance with operational procedures and service recipients are happy with the complaint unit. Fourth Achievement of the overall objectives of the overall process implemented in accordance with the objectives of the program for the establishment of the complaint handling unit to improve the public service. Fifth Assessment of outsiders that complainants are very useful and assist service users in handling and solving all complaints.