1995
DOI: 10.1111/j.1467-7717.1995.tb00353.x
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Effective Emergency Management: Reconsidering the Bureaucratic Approach

Abstract: The command and control approach is compared with the Emergent Human Resources Model (EHRM) approach to emergency management. Four decades of systematic research shows that a rigid, bureaucratic command and control approach to emergency management generally leads to an ineffective emergency response. Previous studies and our own research suggest that flexible, malleable, loosely coupled, organizational configurations can create a more effective disaster response.

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Cited by 175 publications
(134 citation statements)
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“…However, this response did demonstrate some characteristics of the "emergent human resource approach", which allowed for some non-governmental response (Schneider 1992, Neal andPhilips 1994). Unfortunately, survivors suffering from mental disorders have not yet benefited from the emergent approach.…”
Section: An Institutional Pitfall Of Chinese Emergency Managementmentioning
confidence: 99%
See 1 more Smart Citation
“…However, this response did demonstrate some characteristics of the "emergent human resource approach", which allowed for some non-governmental response (Schneider 1992, Neal andPhilips 1994). Unfortunately, survivors suffering from mental disorders have not yet benefited from the emergent approach.…”
Section: An Institutional Pitfall Of Chinese Emergency Managementmentioning
confidence: 99%
“…We define the Chinese government's response and recovery efforts as the "bureaucratic approach", which is characterized by formal command structures, clearly defined goals, and set policies and procedures (Schneider 1992, Neal andPhilips 1994). However, this response did demonstrate some characteristics of the "emergent human resource approach", which allowed for some non-governmental response (Schneider 1992, Neal andPhilips 1994).…”
Section: An Institutional Pitfall Of Chinese Emergency Managementmentioning
confidence: 99%
“…Most developed countries have developed administrative, command and control methods that have their roots in emergency situations and crisis management [81,82]. Command and control methods tend to assume that there is a clear distinction between pre-emergency and emergency periods, and the first one is identified with normalcy and the second with chaos and disorder.…”
Section: Emergency and Crisis Management Culturesmentioning
confidence: 99%
“…The most common model of disaster management, derived from the military centralized command-and-control model (Neal & Phillips, 1995), assumes and treats the affected population as helpless victims without ability to help themselves (Dynes, 1994;Neal & Phillips, 1995), let alone help other human beings. However, disaster sociologists have shown that the opposite is actually true regarding the affected population.…”
Section: Public As a Resourcesmentioning
confidence: 99%