Effective communication between nurses and patients: an evolutionary concept analysis

Abstract

Communication can be considered as the basis of the nurse-patient relationship and is an essential element in building trust and comfort in nursing care. Effective communication is a fundamental but complex concept in nursing practice. This concept analysis aims to clarify effective communication and its impact on patient care using Rodgers's (1989) evolutionary framework of concept analysis. Effective communication between nurses and patients is presented along with surrogate terms, attributes, antecedents, consequences, related concepts and a model case. Effective communication was identified to be a multifactorial concept and defines as a mutual agreement between nurses and patients. This influences the nursing process, clinical reasoning and decision-making. Consequently, promotes high-quality nursing care, positive patient outcome and patient's and nurse's satisfaction of care.

Oncology Nurses' Communication Challenges During Caring for Cancer Patients: A Qualitative Content Analysis Study

“…Consistent with this finding, Chapman et al also stated that due to the special condition and emotional and psychological instability of patients and families, as well as pressures from various sources, cancer patients may show aggressive behaviors towards nurses (17). Afriyie also acknowledged that the observance of boundaries and intimacy and preserving privacy and hierarchy in relationships while performing professional duties are pillars in organizational communications (18).…”

“…The category of professional communications' threats consisted of the subcategories of challenges in the nursedoctor relationship, some physicians neglecting nurses while visiting patients, and tensions in the relationship between nurses and supervisors. Afriyie (18) and Mahdizadeh et al (20), who investigated nurses' perceptions regarding intra-professional communications reported that the most critical problem in this area was nurses being subjected to non-respectful behaviors by physicians. Physicians' lack of knowledge of the nursing profession (21) and holding clinical rounds without the presence of nurses (15) have been reported as the factors compromising the nursephysician relationship, which were also noted among the experiences of our participants.…”

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“…Support such as caring and education can be provided within effective nurse-to-family communication. 33…”

Emergency nurses’ communication experiences with patients and their families during the COVID-19 pandemic: A qualitative study

“…ENs also emphasized the need for communication techniques tailored to patients’ different diseases and symptoms. Thus, effective communication between ED nurses and patients is crucial for realizing patient-centered care [36] and achieving personalized emergency nursing care. Moreover, it is essential to establish protocol-based communication strategies specific to patients’ diseases and symptoms, as nurses cannot apply a uniform strategy for all ED patients.…”