Effect of total quality management intervention on nurse commitment and nurse performance: A quasi-experimental study

Abstract

Background: The purpose of this study is to design, implement, and evaluate the impact of a total quality management intervention on job performance and commitment among Jordanian nurses working in government hospitals. Methods: A quasi-experimental multiple time series was conducted starting in September 2017 and ending in June 2018. 140 nurses were sampled using the proportionate stratified random sampling technique; 132 were completed the study 67 the intervention group, while 65 in the control group. Results: There were no significant differences in nurses’ job performance or commitment between the 2 groups (control and intervention). A repeated measure MANOVA test for both groups revealed that the interaction between group and time was statistically significant (F (4, 127) = 144.841; P = .001; Wilk’s Λ = 0.180; η2 = .820), indicating that groups had a significantly different pattern of job performance and commitment over time. A repeated test The MANCOVA test for both groups across time revealed significant differences in nurses’ job performance and nurses’ commitment at a less than 0.05 significance level (F (2127) = 320.724; P = .001; Wilk’s Λ = 0.165; η2 = 0.835), and the overall effect of time was significant for all dependent variables (F (4125) = 36.879; P = .001; Wilk’s Λ = 0.459; η2 = 0.541). Conclusion: The educational intervention was effective in improving nursing job performance among the study sample. The improved commitment of respondents in the intervention group was attributed to the improvement in job performance.

Knowledge, attitudes, and practices toward Patient Safety among nurses in health centers

“…Additionally, over 70% of the sample reported accessibility to learning from the errors of others, indicating the presence of effective leadership. Age and acquiring knowledge through continuing education were identified as predictors of positive attitude scores, aligning with previous studies that emphasized the importance of ongoing education in shaping positive attitudes towards PS [ 22 – 24 ].…”

Assessment of the quality of nursing work life and its related factors among critical care nurses

“…Furthermore, research studies indicate an association between workplace hazards, such as noise, ergonomics, and stress, and hospital employees' perceptions of a low or moderate quality of work life (42)(43)(44). In this regard, the improvement of working processes involving productivity, quality, service delivery, safety, employee morale, and cost control could improve healthcare work environment standards (45)(46)(47)(48).…”

Factors affecting the quality of working life among nurses caring for Syrian refugee camps in Jordan

“…This disruption can lead to fragmented healthcare services and increased patient vulnerability [ 5 , 7 ]. Investigating and addressing factors affecting QWL can help satisfaction and staff turnover and promote the continuity of care [ 12 , 13 ].…”