Effect of timing on the response to postal questionnaires concerning satisfaction with anaesthesia care † ‡

Saal, D.; Nuebling, Matthias; Husemann, Y.; Heidegger, Thomas

doi:10.1093/bja/aei024

Cited by 33 publications

(27 citation statements)

References 14 publications

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“…The current study standardized the data-collection mode and found a significant association between survey time and patient-reported experiences for three of the six scales. This is in line with the aforementioned studies, but contradicts another study from Switzerland in which the data-collection mode was also standardized [12]. However, the Swiss study only included one hospital, a specific patient group and a relatively small sample.…”

Section: Discussionsupporting

confidence: 58%

“…However, a closer investigation of these studies shows that in all except one [11], the data collection mode changed between the different measurements; the aforementioned timing effects might therefore have been due to changes in data collection mode. In fact, the best-designed study concerning the association between survey timing and patient satisfaction found little association between survey timing and patient satisfaction measures [12]. That study grouped patients into three different mailing intervals: 1, 5 and 9 weeks after discharge.…”

Section: Introductionmentioning

confidence: 99%

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The association between survey timing and patient-reported experiences with hospitals: results of a national postal survey

Bjertnæs

2012

BMC Med Res Methodol

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BackgroundResearch on the effect of survey timing on patient-reported experiences and patient satisfaction with health services has produced contradictory results. The objective of this study was thus to assess the association between survey timing and patient-reported experiences with hospitals.MethodsSecondary analyses of a national inpatient experience survey including 63 hospitals in the 5 health regions in Norway during the autumn of 2006. 10,912 (45%) patients answered a postal questionnaire after their discharge from hospital. Non-respondents were sent a reminder after 4 weeks. Multilevel linear regression analysis was used to assess the association between survey timing and patient-reported experiences, both bivariate analysis and multivariate analysis controlling for other predictors of patient experiences.ResultsMultivariate multilevel regression analysis revealed that survey time was significantly and negatively related to three of six patient-reported experience scales: doctor services (Beta = -0.424, p< 0.05), information about examinations (Beta = -0.566, p < 0.05) and organization (Beta = -0.528, p < 0.05). Patient age, self-perceived health and type of admission were significantly related to all patient-reported experience scales (better experiences with higher age, better health and routine admission), and all other predictors had at least one significant association with patient-reported experiences.ConclusionsSurvey time was significantly and negatively related to three of the six scales for patient-reported experiences with hospitals. Large differences in survey time across hospitals could be problematic for between-hospital comparisons, implying that survey time should be considered as a potential adjustment factor. More research is needed on this topic, including studies with other population groups, other data collection modes and a longer time span.

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Section: Discussionsupporting

confidence: 58%

Section: Introductionmentioning

confidence: 99%

The association between survey timing and patient-reported experiences with hospitals: results of a national postal survey

Bjertnæs

2012

BMC Med Res Methodol

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“…All responses received were included in the analysis, as it has previously been demonstrated that recall bias was not a significant issue. 21 …”

Section: Questionnaire Administrationmentioning

confidence: 99%

Are Patients Satisfied After Peripheral Nerve Blockade? Results From an International Registry of Regional Anesthesia

Ironfield

Barrington

Kluger

et al. 2014

Regional Anesthesia and Pain Medicine

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“…Increasing length of time between intervention and postal survey has been shown to reduce questionnaire response rates. 5 We may now confidently counsel our strabismus patients preoperatively that the expected duration of conjunctival redness following surgery is approximately 10 weeks. More specifically, by the fifth postoperative week, approximately 25% of patients find that their operated eye is back to its preoperative color.…”

Section: Discussionmentioning

confidence: 97%

Duration of conjunctival redness following adult strabismus surgery

Escardo-Paton

Harrad

2009

Journal of American Association for Pediatric Ophthalmology and

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Effect of timing on the response to postal questionnaires concerning satisfaction with anaesthesia care † ‡

Cited by 33 publications

References 14 publications

The association between survey timing and patient-reported experiences with hospitals: results of a national postal survey

The association between survey timing and patient-reported experiences with hospitals: results of a national postal survey

Are Patients Satisfied After Peripheral Nerve Blockade? Results From an International Registry of Regional Anesthesia

Duration of conjunctival redness following adult strabismus surgery

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