Effect of Robot’s Whispering Behavior on People’s Motivation

Nakagawa, Kanako; Shiomi, Masahiro; Shinozawa, Kazuhiko; Matsumura, Reo; Ishiguro, Hiroshi; Hagita, Norihiro

doi:10.1007/s12369-012-0141-3

Cited by 39 publications

(13 citation statements)

References 26 publications

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“…Research on the effects of the robot's voice shows a preference for robots with human voice [16], and an increased task performance, when participants had a robot whispering cues [17]. As for voice tone, Niculescu et al [18], comparing two robots with female appearance, reports a preference for a robot with a high-pitched voice.…”

Section: Robot Designmentioning

confidence: 99%

Designing Social Robots for Interaction at Work: Socio-Cognitive Factors Underlying Intention to Work with Social Robots

Piçarra¹,

Giger²,

Pochwatko³

et al. 2016

JAMRIS

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Section: Robot Designmentioning

confidence: 99%

Designing Social Robots for Interaction at Work: Socio-Cognitive Factors Underlying Intention to Work with Social Robots

Piçarra¹,

Giger²,

Pochwatko³

et al. 2016

JAMRIS

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“…Nonetheless, proactivity of robots is equally important in order to realize social interaction or to even enable the robot to accomplish its tasks eventually given by its user, e.g. by proactively triggering human behavior [18], [19]. Possible application scenarios are cases where the robot needs the help of other humans to achieve a given objective.…”

Section: Introductionmentioning

confidence: 99%

An emotional adaption approach to increase helpfulness towards a robot

Gonsior

Sosnowski

Buß

et al. 2012

2012 IEEE/RSJ International Conference on Intelligent Robots and Systems

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Abstract-This paper describes a new methodological approach and robot system to trigger more prosocial human reactions towards a robot by transferring social-psychological principles from human-human interaction to human-robot interaction (HRI). The main idea is to trigger increased helpfulness by proactively creating similarity through dynamic emotional adaption of the robot to the mood of the human. This is achieved in an explicit and implicit way: Explicitly, by a similarity-statement of the robot of being in the same mood as the user, and implicitly by controlling the affective parameters of facial and verbal expressions of a robot head in an interaction scenario such that the current values of the human mood in the dimensions of pleasure, arousal, and dominance (PAD) are matched. In a first step, this is accomplished by an initial self-assessment by the human participant to be extended by automatic emotion recognition modules in a later stage. The effectiveness of the approach is confirmed by significant experimental results.

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“…A second functionality that has been widely studied involves advertising and includes promoting products and stores (e.g. Nakagawa et al, 2013;Shi et al, 2016;De Gauquier et al, 2018). Further commonly investigated tasks pertain to welcoming and assisting.…”

Section: Theoretical Background 21 Current Insights On Service Robots In Retailmentioning

confidence: 99%

In or out? A field observational study on the placement of entertaining robots in retailing

Gauquier

Brengman

Willems

et al. 2021

IJRDM

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PurposeThe purpose of this paper is to empirically investigate the role of the placement (i.e. location) of humanoid service robots (HSRs) for entertainment applications in retailing by inspecting a multitude of performance metrics along the point-of-sale conversion funnel.Design/methodology/approachThe study was conducted using unobtrusive observations at a Belgian chocolate store. In total, 42 h of video observation material was collected and analyzed, with an even spread over three conditions: (1) an HSR placed outside, (2) an HSR inside the store and (3) a control condition (no robot stimuli). All passersby and their interactions with the robot and the store were systematically coded and compared.FindingsThe study found that the better placement of HSRs (inside or outside the store) is contingent on the goals the retailer prioritizes. When the goal is to create awareness and interest toward the store, the HSR should be placed outside, as it has double the stopping power. To induce consumers to enter the store, placement of the HSR inside the store is the better option. Ultimately, however, in terms of the number of transactions and total amount spent, outside placement of the HSR outperforms inside placement.Research limitations/implicationsThis study was not able to verify the internal emotional/cognitive state of the passersby, as the method relied on unobtrusive camera observations. A longitudinal research design would be desirable to exclude potential bias due to the novelty effect.Originality/valueWhile research on robots in retail services is emerging, this study is the first to provide insights on how retailers can decide on the placement of robots inside or outside the store, depending on the particular goals they are aiming to reach at the point of purchase.

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Effect of Robot’s Whispering Behavior on People’s Motivation

Cited by 39 publications

References 26 publications

Designing Social Robots for Interaction at Work: Socio-Cognitive Factors Underlying Intention to Work with Social Robots

Designing Social Robots for Interaction at Work: Socio-Cognitive Factors Underlying Intention to Work with Social Robots

An emotional adaption approach to increase helpfulness towards a robot

In or out? A field observational study on the placement of entertaining robots in retailing

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