Effect of penitence on social media trust and privacy concerns: The case of Facebook

Ayaburi, Emmanuel; Treku, Daniel Narh

doi:10.1016/j.ijinfomgt.2019.05.014

Cited by 112 publications

(69 citation statements)

References 60 publications

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“…Social media: [48]; Smart device: [49]; General: [50] [P]articipants' concerns about the speaker tended to intensify if they saw negative news [related to the device]. [49] Technological improvements Social media: [46]; Software system: [51]- [53] "The [privacy warning] icons help me gauge which permissions are influencing each risk level, and that helps me manage which permissions to accept or reject."…”

Section: Reputational Challengesmentioning

confidence: 99%

“…Events of a specific technology company can affect privacy decision making in the form of reputational challenges [50]. For example, users' trust in and privacy concerns of a platform can differ significantly after an accidental data breach on the platform [48]. People's privacy concerns will intensify when they encounter negative news about device manufacturers, related either to data use or to device performance [49].…”

Section: Finding Ii: Time As Timing -Occurrence Of Personal and Extermentioning

confidence: 99%

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Review of Research on Privacy Decision Making from a Time Perspective

Jiang¹,

Järvenpää²

2021

Proceedings of the Annual Hawaii International Conference on System Sciences

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Managing privacy is a process in which people continuously negotiate the boundaries of their personal space. Time is embedded in and influences this continuous negotiation. Digital technologies increasingly incorporate temporal elements, such as allowing users to define the expiration date of social network postings. Yet, researchers have not systematically examined the effects of temporal elements in privacy decision making. In this paper, we review how existing information privacy research has related to time in terms of three dimensions: duration, timing, and past, present, and future modalities. Our findings suggest that 1) duration has a negative influence on information disclosure; 2) timing, in the form of personal and external events, influences how people make privacy decisions; and 3) sensemaking that involves prior experience and planning for the future affect privacy decisions. We discuss how privacy decision making frameworks need to be adjusted to account for a time perspective. Information privacy is defined as individuals' ability to control data about themselves [3]. Scholarly work has examined the relationship between privacy concerns and other constructs, and developed the Antecedent-Privacy Concern-Outcome (APCO) model

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Section: Reputational Challengesmentioning

confidence: 99%

Section: Finding Ii: Time As Timing -Occurrence Of Personal and Extermentioning

confidence: 99%

Review of Research on Privacy Decision Making from a Time Perspective

Jiang¹,

Järvenpää²

2021

Proceedings of the Annual Hawaii International Conference on System Sciences

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“…This authentication token (Jozani et al 2020;Ayaburi and Treku 2020) involved providing a secret API key and password known only to the session client and was encrypted from instances that weren't related to the client. In other words, data accessed during the session was accessible only to the client, and not to intruders.…”

Section: Data Collectionmentioning

confidence: 99%

Gauging opinions about the COVID-19: a multi-channel social media approach

Eachempati

Srivastava

Zhang

2020

Enterprise Information Systems

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“…Following a data breach or privacy violation or scandal, breach entities are required by law to provide their users and affected individuals information about the causes of the breach, time of the breach and actions taken to restore users' privacy. The procedures taken or information provided are supposed to help maintain user trust by ensuring that users are treated fairly, and the organization is seen as having behavioral integrity [2,33]. Breaching entities thus foster procedural justice by providing input into key decisions and/or foster information justice by been ethical and providing affected users truthful information [19].…”

Section: Organizational Justice Theorymentioning

confidence: 99%

Post Data Breach Use of Protective Technologies: An Examination of Users’ Dilemma

Ayaburi¹,

Andoh‐Baidoo²,

Lee³

2020

Proceedings of the Annual Hawaii International Conference on System Sciences

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This preliminary research addresses the technology use uncertainties that arise when users are presented with protective technologies following a data breach or privacy violation announcement. Prior studies have provided understanding of determinants of technology use through several perspectives. The study complements prior research by arguing that, beyond individual dispositions or technology features, data breach announcements bring users' focus on the actions of the breaching organization. Fair process and information practices provide avenue for organizations to alleviate users' concerns and increase service usage. We draw on organizational justice theory to develop a model that explicates the effect of organizational fairness process and use of technologies. We test this model using data from 200 Facebook users recruited from Amazon MTurk. We found that procedural and informational justice have differential effect on users' desire to use protective technologies. Our findings have both theoretical and practical implications.

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Effect of penitence on social media trust and privacy concerns: The case of Facebook

Cited by 112 publications

References 60 publications

Review of Research on Privacy Decision Making from a Time Perspective

Review of Research on Privacy Decision Making from a Time Perspective

Gauging opinions about the COVID-19: a multi-channel social media approach

Post Data Breach Use of Protective Technologies: An Examination of Users’ Dilemma

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