Effect of Loading Symbol of Online Video on Perception of Waiting Time

Kim, Woojoo; Xiong, Shuping; Liang, Zhuoqian

doi:10.1080/10447318.2017.1305051

Cited by 33 publications

(11 citation statements)

References 34 publications

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“…The results showed that low feedback as in "Repetitive" receives low rankings, both in terms of user satisfaction and SXT. This is in line with previous research that has shown the importance of feedback [12,27,47]. However, although "Repetitive" does indicate activity, it is not enough as revealed by the prevailing low ranking.…”

Section: Discussionsupporting

confidence: 92%

“…There is previous research on progress indicators design. In a recent study, Kim, Xiong [47] explore online video viewers' perception of waiting time in relation to progress indicators. Each participant chose the best progress indicator in terms of SXT through a 7-point Likert scale.…”

Section: Subjectively Experienced Timementioning

confidence: 99%

“…Each loading sequence was programmed to be displayed to participants for eight seconds per occasion. This was because durations shorter than five seconds often are considered "short" regardless of the differences among the loading symbols [47], and studies shows that users generally have a waiting tolerance threshold set to eight seconds, when interacting with interactive systems [13]. The participants were asked to interact with the applications according to identical instructions.…”

Section: User Test and Stimulimentioning

confidence: 99%

See 2 more Smart Citations

Subjectively Experienced Time and User Satisfaction: An Experimental Study of Progress Indicator Design in Mobile Application

Willermark¹,

Pantić²,

Pehrson³

2021

Proceedings of the Annual Hawaii International Conference on System Sciences

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In the user's interaction with systems, waiting and interruptions often constitute a source of negative experiences. However, system response time can be difficult or impossible to control. This study explores "subjective experienced time", which refers to the users' assessment of system response timeliness. The aim of this study is to gain increased knowledge of user satisfaction and subjectively experienced time in interaction with mobile applications. Thirty participants used and evaluated three mobile applications, containing unique stimuli in progress indicators. The results show correlation between progress indicators' degree of feedback and the subjectively experienced time and user satisfaction. Contributions include increased insight into the somewhat complex connection between the degree of feedback, subjectively experienced time and user satisfaction, as well as design implications for usercentred design.

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Section: Discussionsupporting

confidence: 92%

Section: Subjectively Experienced Timementioning

confidence: 99%

Section: User Test and Stimulimentioning

confidence: 99%

See 1 more Smart Citation

Subjectively Experienced Time and User Satisfaction: An Experimental Study of Progress Indicator Design in Mobile Application

Willermark¹,

Pantić²,

Pehrson³

2021

Proceedings of the Annual Hawaii International Conference on System Sciences

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“…To fully understand the effect of specific features of the animation on the human perception of loading time, different animation effects should be tested in future experiments. Animation also improved the scores in terms of satisfaction with the process, which is consistent with a previous study on online videos [24]. Therefore, optimization of the animation effect seems worthwhile for manufacturers and App developers.…”

Section: Animation Effectsupporting

confidence: 89%

Evaluating Scenario-Specific Loading Processes on Mobile Phones

Zhang

et al. 2019

Technologies

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The manuscript presents a study that evaluates satisfaction with loading processes during human interactions with mobile devices. This is an innovative study to investigate human perception in terms of loading time for critical scenarios using a realistic mobile device. The scenarios were retrieved by internet searching. Consequently, high-fidelity models were reconstructed based on the identified scenarios. The measurements of contemporary commercial mobile devices yielded typical loading time values, which were subsequently applied in these models. Subjects operated these models, which were installed in a mobile terminal, and scored the models in terms of the loading time and processes. The results indicated that a shorter loading time was generally associated with higher scores. However, unsatisfactory scores were given to the shortest loading interval for the social App, which may indicate that users have higher expectations for this scenario. Furthermore, animation improved subjective satisfaction. These experimental protocols, the developed tools and the obtained results benefit not only manufacturers but also application developers.

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“…Hence, with a faster animation, perceived waiting time is perceived shorter and users get more satisfied [22]. Kim et al found that duration and the progress function affect the viewers' waiting time perception rather than the design of the loading symbol [11]. Hui and Tse [8] compared short, intermediate and long waiting times either with or without waiting-duration information.…”

Section: Perceived Waiting Timementioning

confidence: 99%

Perceived Speed, Frustration and Enjoyment of Interactive and Passive Loading Scenarios in Virtual Reality

Heidrich

Wohlan

Schaller

2020

HCI International 2020 – Late Breaking Papers: Virtual and Augmented Reality

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Long waits and disruptive loading breaks can evoke negative emotions, like frustration. While there is a lot of research on 2D-based loading scenarios, it is unclear how people react to loading screens in an immersive virtual reality (VR) environment. In this paper we conducted a user study to investigate the effects of interactive and passive loading screens on the users' loading screen experience (LSE) in VR. We measured perceived speed, enjoyment and frustration for long and short waiting times. Results show that interactive loading screens improved participants' LSE through increasing perceived speed and enjoyment, and decreased their frustration while waiting. Thus, previous findings of 2D-based research were confirmed. Therefore, our research provides a first approach for further investigations of different loading screens in VR.

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Effect of Loading Symbol of Online Video on Perception of Waiting Time

Cited by 33 publications

References 34 publications

Subjectively Experienced Time and User Satisfaction: An Experimental Study of Progress Indicator Design in Mobile Application

Subjectively Experienced Time and User Satisfaction: An Experimental Study of Progress Indicator Design in Mobile Application

Evaluating Scenario-Specific Loading Processes on Mobile Phones

Perceived Speed, Frustration and Enjoyment of Interactive and Passive Loading Scenarios in Virtual Reality

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