2021
DOI: 10.1001/jamapsychiatry.2021.0113
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Effect of Layperson-Delivered, Empathy-Focused Program of Telephone Calls on Loneliness, Depression, and Anxiety Among Adults During the COVID-19 Pandemic

Abstract: Key Points Question Can a program of empathetic conversations delivered by laypeople via telephone reduce loneliness, depression, and anxiety in at-risk older adults? Findings In this randomized clinical trial of 240 older adults receiving services through a Meals on Wheels organization, a 4-week empathy-oriented telephone program delivered by rapidly trained lay callers during the coronavirus disease 2019 pandemic improved loneliness, depression, anxiety, … Show more

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Cited by 141 publications
(155 citation statements)
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References 20 publications
(53 reference statements)
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“…While we did observe a reduction in frequency of physical meetings with family, friends and neighbors, this was largely met with an increase in phone and video communication with them. This is very important in the context of preventing the negative effects of loneliness and social isolation, as alternate forms of communication may buffer such effects [24,25].…”
Section: Discussionmentioning
confidence: 99%
“…While we did observe a reduction in frequency of physical meetings with family, friends and neighbors, this was largely met with an increase in phone and video communication with them. This is very important in the context of preventing the negative effects of loneliness and social isolation, as alternate forms of communication may buffer such effects [24,25].…”
Section: Discussionmentioning
confidence: 99%
“…Creative ways to address symptoms of isolation have been studied and may be able to be extended and fostered post‐COVID. For example, a layperson‐delivered empathy‐oriented telephone call program was able to show reduced loneliness, depressed, and anxiety compared to the control group and improved the general mental health of participants within 4 weeks (Kahlon et al, 2021). Thoughts for the future include whether such innovative programs can play a protective role for those at risk of clinical anxiety or depression.…”
Section: Conclusion and Recommendationsmentioning
confidence: 99%
“…Mindfulness training, which can be delivered digitally, also shows promise in improving resilience during COVID-19 ( Yuan, 2021 ). Empathy-focused telephone calls delivered by lay counselors reduced loneliness, depression, and anxiety in housebound adults during COVID-19 ( Kahlon et al., 2021 ). Brief CBT, delivered online or as a phone application can improve sleep quality for people suffering from insomnia ( Cheng et al., 2020 ).…”
Section: Managing and Treating Pandemic-related Psychopathologymentioning
confidence: 99%