Effect of Digital Literacy on Information Seeking Behaviour Among Managers of Telecommunication Companies in Saudi Arabia

Abstract

This paper highlights the effect of Digital literacy on digital information seeking behaviour and use among managers of telecommunication companies in Saudi Arabia. The study adopts a quantitative research approach. The researcher uses information from the survey to generalise findings from a sample to a population. A sample size of 500 was anticipated from the total population of approximately 850 managers from the four telecommunication companies. For the primary data collection in this study, a survey questionnaire was employed. The findings indicate a positive effect of digital literacy. The emergence of digital information disseminations in a digital knowledgebased system yielded improved skills and capabilities for both individuals and organisations in information use. The use of a single-informant method, a crosssectional research design and a focus on four telecommunication companies in Saudi Arabia are the constraints of this study. Cite this Article:Hashem Hussein Al Attas, Effect of digital Literacy on information seeking behaviour among managers of telecommunication companies in Saudi Arabia, The ability to find, evaluate, share and create content using information technologies and the internet is called Digital literacy. According to Huerta and Sandoval-Almazn "Digital literacy is variously referred to as Internet literacy, multimedia literacy, cyber literacy, online literacy, and information literacy." (Noh, 2017) Previous studies show that digital literacy is referred to as a person's ability to critically navigate and effectively perform tasks using digital technology, communication networks and tools (Eshet-Alkalai, 2004). Digital literacy of managers with respect to information seeking and use entails the awareness, attitude, and ability to understand and use information using different approaches, which are acquired from different sources when they are presented via computers (Katz, 2007).Over the last few decades, many changes have occurred in the workplace, which requires paradigm shifts in managerial practices. The emergence and extensive use of information and communication technology has significantly impacted the workplace (de Alwis, 2006). Organisations continue to search for ways to improve the efficiency of their new product development to ensure their survival, competitive advantage and sustainable growth.The gradual transformation of the work environment into a digital or networked work environment inevitably trigger changes in organisational communication processes, information flows, and structures. This study aimed to examine the mediating effect of Usefulness and Easeof use on the relationship between digital literacy and digital information seeking behaviour and use among managers of telecommunication companies in Saudi Arabia.

Faktor-Faktor yang Memengaruhi Perilaku Pencarian Informasi Berbasis Digital oleh Penyuluh Pertanian Provinsi Jawa Tengah

“…lebih kecil dari taraf signifikansi (α) yaitu 0,05. Semakin tinggi tingkat pendidikan seseorang maka akan semakin tinggi pula perilaku komunikasi dalam mencari informasi untuk memenuhi kebutuhannya (Hussein, 2019). Tingkat pendidikan penyuluh pertanian yang tinggi diharapkan dapat meningkatkan pengetahuan dan keterampilan penyuluh dalam melaksanakan tugasnya sebagai penyuluh pertanian.…”