Effect of CSR contribution timing during COVID-19 pandemic on consumers’ prepayment purchase intentions: Evidence from hospitality industry in China

Tong, Zelin; Xie, Yibo; Xiao, Haowen

doi:10.1016/j.ijhm.2021.102997

Cited by 41 publications

(35 citation statements)

References 95 publications

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“… Corporate Strategies and Responses(Light Green) Corporate Social Responsibility, Strategy, Corporate Governance, Financial Crisis. Tong et al, 2021 , Uddin et al, 2021 , Ou et al, 2021 , Miller et al, 2021 , Zattoni and Pugliese, 2021 . Travel andTourism(Violate) Hospitality, Tourism, Sustainability, Recovery Sigala, 2020 , Baum and Hai, 2020 , Lai and Wong, 2020 .…”

Section: Research Themesmentioning

confidence: 99%

See 1 more Smart Citation

COVID-19 research in management: An updated bibliometric analysis

Hashemi

Rajabi

Alejandro

2022

Journal of Business Research

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Section: Research Themesmentioning

confidence: 99%

“…The first theme, Corporate Strategies, and Responses, demonstrates that researchers have shown persistent interest in studying firms’ strategies during the pandemic (e.g., Tong et al, 2021 , Uddin et al, 2021 ). Corporate Social Responsibility, Strategy, Corporate Governance, and Financial Crisis are the keywords in this theme.…”

Section: Research Themesmentioning

confidence: 99%

COVID-19 research in management: An updated bibliometric analysis

Hashemi

Rajabi

Alejandro

2022

Journal of Business Research

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“…Driven by hedonic motivation, consumers are more keen on new media shopping methods such as Douyin and Kuaishou ( Koch et al, 2020 ). The contribution of social responsibility can improve consumers’ willingness to purchase in advance ( Tong et al, 2021 ). During the COVID-19 pandemic, many Chinese companies have donated financial and material resources during the pandemic, which helped build positive customer perceptions and attitudes toward their products ( Yin et al, 2019 ).…”

Section: Conceptual Basis and Research Assumptionsmentioning

confidence: 99%

Section: Conceptual Basis and Research Assumptions Consumer Purchase ...mentioning

confidence: 99%

The Impact of Consumer Purchase Behavior Changes on the Business Model Design of Consumer Services Companies Over the Course of COVID-19

Sun

Liu

et al. 2022

Front. Psychol.

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The COVID-19 pandemic has had a profound psychological and behavioral impact on people around the world. Consumer purchase behaviors have thus changed greatly, and consumer services companies need to adjust their business models to adapt to this change. From the perspective of consumer psychology, this paper explores the impact of consumer purchase behavior changes over the course of the pandemic on the business model design of consumer services companies using a representative survey of 1,742 individuals. Our results show that changes in consumer purchase behavior have a significant impact on the design of consumer services firms’ business models. Specifically, changes in consumers’ purchase object, motive, and timeframe are more likely to spark a novelty-centered business model design, whereas changes in purchase method tend to inspire an efficiency-centered one. Our findings provide a theoretical reference for consumer services companies in designing business models when faced with unexpected crises.

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“…However, the tourism industry is inherently sensitive and subject to uncertainties (Sharma, 2013). The coronavirus disease 2019 (COVID-19) pandemic has brought incalculable losses to this economic sector that relies heavily on human mobility (Tong et al, 2021). Specifically, the COVID-19 pandemic has resulted in the loss of one billion tourists worldwide, causing the loss of 180 million jobs (56.7% of the total world travel and tourism contribution to employment) (Škare et al, 2021).…”

Section: Introductionmentioning

confidence: 99%

How Duty-Free Policy Influences Travel Intention: Mediating Role of Perceived Value and Moderating Roles of COVID-19 Severity and Counterfactual Thinking

et al. 2022

Front. Psychol.

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Counterfactual thinking is presumed to play a preparatory function in promoting people’s behavioural intentions. This study specifically addresses the impacts of COVID-19 severity, tourists’ counterfactual thinking about the pandemic, and tourists’ perceived duty-free consumption value on the effect of a duty-free policy on travel intentions. Four hundred and ten participants took part in this study, which involved a 2 (duty-free policy: absent vs. present) × 2 (COVID-19 severity: high vs. low) design. Results reveal the following patterns: (a) compared to the absence of a duty-free policy in tourist destinations, enactment of a duty-free policy leads to stronger visit intentions through greater perceived value and (b) the effect of a duty-free policy on travel intention is moderated by tourists’ counterfactual thinking and COVID-19 severity.

show abstract

Effect of CSR contribution timing during COVID-19 pandemic on consumers’ prepayment purchase intentions: Evidence from hospitality industry in China

Cited by 41 publications

References 95 publications

COVID-19 research in management: An updated bibliometric analysis

COVID-19 research in management: An updated bibliometric analysis

The Impact of Consumer Purchase Behavior Changes on the Business Model Design of Consumer Services Companies Over the Course of COVID-19

How Duty-Free Policy Influences Travel Intention: Mediating Role of Perceived Value and Moderating Roles of COVID-19 Severity and Counterfactual Thinking

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