Effect of an Outbound Scheduling Team on the Timeliness of Scheduling Referrals to Pediatric Otolaryngology
Caleb M. Allred,
Rina Nakamura,
Helen Mull
et al.
Abstract:ObjectiveFamilies preferring to receive care in a language‐other‐than‐English have disparities in access to care. We studied the effect of implementing an ambulatory outbound scheduling team on the timeliness of scheduling referrals to pediatric otolaryngology. We hypothesized this intervention could increase access to care.Study DesignRetrospective cohort analysis.SettingTertiary care academic center.MethodsData were abstracted from the hospital's enterprise database for patients referred to Otolaryngology ov… Show more
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