2020
DOI: 10.1016/j.jairtraman.2020.101813
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Effect of airline choice and temporality on flight delays

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Cited by 12 publications
(9 citation statements)
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“…Such studies have primarily identified concrete actions that can restore customers' trust and reduce their retaliatory instincts. All studies with this theme, barring Räikkönen and Honkanen (2016) and Arora and Mathur (2020), attempted to understand how specific recovery attributes result in a successful recovery. However, they differed on how this can be achieved.…”
Section: Resultsmentioning
confidence: 99%
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“…Such studies have primarily identified concrete actions that can restore customers' trust and reduce their retaliatory instincts. All studies with this theme, barring Räikkönen and Honkanen (2016) and Arora and Mathur (2020), attempted to understand how specific recovery attributes result in a successful recovery. However, they differed on how this can be achieved.…”
Section: Resultsmentioning
confidence: 99%
“…Räikkönen and Honkanen (2016), adopted the traditional single deviation research method of determining the success of recovery by assessing the customers' cognitive (justice) evaluations of recovery. Arora and Mathur (2020) exemplified the operational probability of recovering from a double deviation based upon industry characteristics (it is easier for a long‐distance flight to recover from delay than a short‐distance flight). Although the study does not lie exclusively in the marketing domain, it was included in this review for providing an important marketing implication: double service recovery is possible despite contextual factors (e.g., weather, air traffic congestion).…”
Section: Resultsmentioning
confidence: 99%
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“…The research results were meaningful for both airlines and airports for their short-term capacity management and long-term investment. More recently, this technique also helped identifying determinants influencing aircraft arrival delay of U.S. airports (Konidina, 2018), forecasting city-pair passenger demand and developing an aggregate air itinerary marker share model (Busquets, Alonso, & Evans, 2018), and analyzing factors of service failures of U.S. civil aviation industry (Arora & Mathur, 2020).…”
Section: Multinomial Logistic Regression (Mlr) and Air Transportmentioning
confidence: 99%