Efektivitas Pelayanan Kesehatan Masyarakat Oleh Puskesmas Di Kabupaten Manggarai

Hariyoko, Yusuf; Jehaut, Yanuarius Dolfianto; Susiantoro, Adi

doi:10.32834/gg.v17i2.346

Cited by 5 publications

(5 citation statements)

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“…Budaya organisasi memiliki pengaruh yang positif dan signifikan efek pada efektivitas organisasi (Hariyoko et al, 2021). Oleh karena itu, pemimpin yang ada dalam organisasi harus berusaha semaksimal mungkin untuk mengenali dan meningkatkan budaya organisasi dengan memperhatikan peranan yang menentukan dalam efektivitas organisasi.…”

Section: Kepemimpinan Dan Motivasi Kerja Dalam Pelayanan Sayang Wargaunclassified

Analysis of the Implementation of TQM (Total Quality Management) in the Sayang Warga Program’s Innovation (Case Study at the Kendangsari Subdistrict Office, Surabaya)

Hariyoko,

Ria,

Nugraha

et al. 2024

jkmp

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Sayang Warga is a population service program provided by the Population and Civil Registry Service of the City of Surabaya. This program emphasizes coordination and collaboration between parties from sub-districts and RWs. The aim of this research is to analyze the implementation of the Sayang Warga Program’s using TQM analysis. This research uses a descriptive qualitative approach. The results show that Kendangsari Subdistrict, in implementing community care services, has implemented good leadership. Kendangsari Subdistrict carries out routine coordination and direction. The standard operating procedures (SOP) and output issued in the service are in line with expectations. Apart from that, the community's enthusiasm for serving citizens is also very large. What needs to be considered in this service are facilities and leadership whose achievements can be measured.

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Section: Kepemimpinan Dan Motivasi Kerja Dalam Pelayanan Sayang Wargaunclassified

Analysis of the Implementation of TQM (Total Quality Management) in the Sayang Warga Program’s Innovation (Case Study at the Kendangsari Subdistrict Office, Surabaya)

Hariyoko,

Ria,

Nugraha

et al. 2024

jkmp

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“…Salah satu faktor yang mempengaruhi kualitas layanan kesehatan adalah proses layanan. Proses layanan merupakan metode atau cara yang digunakan untuk mencapai tujuan layanan kesehatan dengan memanfaatkan sumber daya yang ada 12 . Untuk meningkatkan kualitas layanan kesehatan tersebut, maka perlu adanya upaya peningkatan kualitas proses layanan dengan melibatkan pemangku kepentingan untuk mengidentifikasi dan menangani permasalahan layanan kesehatan 13 .…”

Section: Hasil Dan Pembahasanunclassified

Analisis Kualitas Proses Layanan Kesehatan Lingkungan Dengan Pendekatan Quality Improvment Process (QIP)

Nuryanto,

Ma’aruf,

Purnomo

2024

Jurnal Kesehatan Lingkungan Indonesia

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Latar belakang: Layanan kesehatan lingkungan bertujuan untuk meningkatkan kualitas lingkungan supaya tidak berdampak pada penyakit/gangguan kesehatan. Penyelenggaraan layanan tersebut melalui berbagai proses. Proses kualitas layanan kesehatan lingkungan di Puskesmas A masih ditemukan kendala, sehingga memerlukan upaya perbaikan untuk meningkatkan kualitas layanan dengan menggunakan metode Quality Improvement Process (QIP). Penelitian bertujuan untuk menganalisis kualitas proses layanan kesehatan lingkungan dengan pendekatan QIP.Metode: Jenis penelitian deskriptif dengan pendekatan survei. Penelitian dilakukan di Puskesmas A Kabupaten Banyumas. Teknik pengumpulan data melalui FGD dan studi dokumentasi. Focus Group Discussion (FGD) melibatkan Kepala Puskesmas dan 4 orang pengelola program kesehatan lingkungan untuk mengidentifikasi, menentukan prioritas, menemukan akar masalah dan menyusun upaya perbaikan.Hasil: Prioritas area permasalahan kualitas proses layanan kesehatan lingkungan di Puskesmas A adalah layanan klinik sanitasi belum menjangkau seluruh pasien yang menderita penyakit berbasis lingkungan. Akar masalah kualitas proses layanan klinik sanitasi adalah belum adanya jadwal pembagian tugas dan pendelegasian, kurangnya koordinasi antara petugas sanitarian dengan layanan pengobatan, belum ada sosialisasi kepada pasien/masyarakat, belum menerapkan layanan jemput bola, belum adanya Standar Operasional Prosedur (SOP), kurang lengkapnya pengisian kuesioner, pengolahan data secara manual, penolakan kunjungan rumah dan tidak adanya target capaian layanan. Untuk menyelesaikan akar masalah kualitas proses layanan klinik sanitasi antara lain: perlu membuat jadwal jaga secara rutin, pendelegasian kepada sanitarian lain jika berhalangan, menerapkan layanan jemput bola, membuat media KIE (poster/x-banner), membuat SOP layanan, melakukan sosialisasi dan entry data yang terintegrasi dengan kegiatan konseling menggunakan Aplikasi Klinik Sanitasi Pintar (AKSI PINTAR).Simpulan: Permasalahan kualitas proses layanan klinik sanitasi berdampak pada kualitas layanan yang diberikan kepada pasien/masyarakat. Upaya perbaikan kualitas proses layanan perlu dilakukan untuk menyelesaikan permasalaahan berdasarkan akar masalah yang ditemukan. ABSTRACTTitle: Analysis Quality Process of Environmental Health Service using the Quality Improvement Process (QIP) ApproachBackground: Environmental health services aim to improve environmental quality so that it does not have an impact on disease/health problems. The provision of these services goes through various processes. The process of quality of environmental health services at Community Health Center A still finds obstacles, so it requires improvement efforts to improve service quality using the Quality Improvement Process (QIP) method. The research aims to analyze the quality of environmental health service processes using the QIP approach.Method: This type of research is descriptive with a survey approach. The research was conducted at the A Primary Health Center, Banyumas Regency. Data collection techniques through Focus Group Discussion (FGD) and documentation studies. Focus Group Discussion involves the Head of the Primary Health Center and 4 Sanitarians to identify, determine priorities, find the root of the problem and develop improvement efforts.Result: The analysis shows that the priority problem area for the quality of the environmental health service process at the A Primary Health Center is that sanitation clinic services have not reached all patients diagnosed with environmental-based diseases. The root cause of problems with the quality of the sanitation clinic service process at the A Primary Health Center is the absence of a schedule for division of tasks and delegation, lack of coordination between sanitarian officers and officers in treatment services, no outreach to patients/community, no pick-up service implemented, no SOP for clinic services. sanitation, incomplete filling out of questionnaires, manual data processing, refusal of home visits, and lack of service achievement targets. The root cause of the quality of the sanitation clinic service process can be resolved through: the needs to make a routine duty schedule, delegate to other sanitarians if they are unable to do so, implement a pick-up service, create media of education (posters/x-banners), create Standard Operating Procedures for sanitation clinic services, carry out socialization and data entry integrated with counseling activities using the SIPINTAR application.Conclusion: The problem quality process of sanitation clinic services have an impact on the quality of services provided to patients/community. Efforts to improve the quality of service processes need to be made to resolve problems based on the root causes found.

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“…Puskesmas merupakan fasilitas publik untuk memberikan pelayanan kesehatan kepada masyarakat [1], termasuk di daerah terpencil. Dalam konteks perkembangan teknologi di bidang kesehatan, integrasi teknologi telah mempermudah akses masyarakat terhadap layanan kesehatan baik di rumah sakit maupun puskesmas.…”

Section: Latar Belakangunclassified

Implementasi Folium pada Hasil Klaster Diabetes Mellitus di Puskesmas Modopuro

Yovan Febriawan Nurpratama,

Dhian Satria Yudha Kartika,

Reisa Permatasari

2023

JUITIK

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Puskesmas is a public facility that provides health services to the community, including in remote areas. In the era of health technology, Electronic Medical Records (RME) have facilitated community access to health services, as is the case at the Modopuro Health Center. RME allows the identification of common diseases, including diabetes mellitus, which has two types. However, there is no cluster visualization of RME data from January to April 2023 that can reveal the distribution pattern of this disease. In this study, diabetes mellitus clusters were visualized using python and folium library. Patient coordinates were used in the visualization, with Modopuro Health Center as the starting point of the map. The visualization results are displayed on a map with cluster selection features. The more diverse the colors and markers in an area, the more people who suffer from the disease. The highest cluster 0 population is located in Kebondalem Village, the highest cluster 1 population is located in Pekukuhan Village, the highest cluster 2 population is located in Modopuro Village, the highest cluster 3 population is located in Ngimbangan Village, and the highest cluster 4 population is located in Modopuro Village.

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Efektivitas Pelayanan Kesehatan Masyarakat Oleh Puskesmas Di Kabupaten Manggarai

Cited by 5 publications

References 0 publications

Analysis of the Implementation of TQM (Total Quality Management) in the Sayang Warga Program’s Innovation (Case Study at the Kendangsari Subdistrict Office, Surabaya)

Analysis of the Implementation of TQM (Total Quality Management) in the Sayang Warga Program’s Innovation (Case Study at the Kendangsari Subdistrict Office, Surabaya)

Analisis Kualitas Proses Layanan Kesehatan Lingkungan Dengan Pendekatan Quality Improvment Process (QIP)

Implementasi Folium pada Hasil Klaster Diabetes Mellitus di Puskesmas Modopuro

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