Efektifitas Komunikasi Pemerintahan dalam Pelayananan Publik Pada Kantor Pertanahan Nasional Kota Kendari

Abstract

TThis study aims to determine and describe the effectiveness of government communication in public services at National Land Office of Kendari City. To find out these objectives, a qualitative research method was used to extract information from informants that were open and free with 5 informants. This research was conducted at the Kendari City National Land Office with the type of data in the form of primary data and secondary data. The research instrument itself is carried out with documentation, interviews, and observations. The results of this study indicate that the effectiveness of government communication in public service at the National Land Office of Kendari City, the following conclusions can be obtained that the success of communication is the key to success in achieving the goals of the National Land Office such as internal communication and external communication and services provided by the National Land Office of the city of Kendari it is quite effective, seen from 3 indicators namely source communicator, media and communication effects. Keywords: Communication, Governance, Effectiveness, Service, Land

Challenges in the Implementation of the Distribution of Non-Cash Social Assistance Based on Presidential Regulation Number 63 of 2017

“…The success of communication done by the Government is one of the forms keys of success in a policy carried out by the Government (Jannah, Tarifu, and Saidin, 2020). The Government has a responsibility to communicate excellent and clear to the public that did not happen misunderstanding or ignorance of the public regarding a policy.…”