Educational Management and Quality in an Intercultural University

Abstract

The implementation of administrative strategies to improve the quality of intercultural institutions is reflected in benefit of the main actor of higher education institutions which is the student. It is for this reason that the objective of this research is to analyze the strategies designed and implemented and the impact on the quality observed by the stakeholders. The analysis was carried out from the qualitative approach, collecting information through observation, review of documents, and interviews. As main findings, it can be mentioned that the educational management has a priority role as a substantive activity in the intercultural university which guarantees the quality of the services.