“Educating the heart” has long been a theme in service-learning indicating the importance of developing awareness, understanding and respect for people unlike oneself. Particularly at the tertiary level, however, changing conditions and pressures on universities and colleges to produce “employment ready” students, manage with reduced funding and adjust to changing academic priorities can pose real challenges to service-learning programs. This article explores situations which may deflect the ability of service-learning programs to fully develop aspects of educating the heart. Additionally, the article suggests alternatives that can promote reinvigorated service-learning programs featuring intercultural understanding, strong multi-cultural ties and viable social relationships among students and with social organizations, community groups, and local people.