“…In recent years, Twitter has been used extensively in the course of natural and human-made disasters such as earthquakes, floods, fire, terrorist attacks, civil unrest, and so on (Alexander, 2014;Landwehr et al, 2016;Laylavi et al, 2017Laylavi et al, , 2016Luna & Pennock, 2018;Mejri et al, 2017;Mendoza et al, 2010;Sakaki et al, 2013;Singh et al, 2017;Yuan & Liu, 2018). The government and non-government agencies use Twitter in case of crisis so that different rescue operations can leap into action, disseminate information to the wider audience, and recognize floor reality (Imran et al, 2014a(Imran et al, , 2015Landwehr et al, 2016;Laylavi et al, 2017Laylavi et al, , 2016Rossi et al, 2018;Sakaki et al, 2013;Zhou et al, 2017). In an American Red Cross survey, a question was asked to individuals that "whom they contacted in an emergency?"…”