E-Tools for Tourism Innovation Management: A New Typology

Hjalager, Anne‐Mette; Smed, Søren Graakjær; Jensen, Jens F.

doi:10.1007/978-3-030-05324-6_79-1

Cited by 2 publications

(3 citation statements)

References 34 publications

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“…The term “Halal tourism” was first used in tourism destination literature by Battour in the Scopus journal in 2010 (Battour et al , 2010; Ryan, 2016). Henderson’s usual term before using the term “Halal Tourism” was “Islamic Tourism” (Henderson, 2009). Recently, Halal tourism has been redefined by Battour et al (2021) as any tourism object or event that is allowed according to Islamic teachings to meet the needs of Muslim tourists and make a place Muslim-friendly.…”

Section: Artificial Intelligence and Halal-friendly Tourismmentioning

confidence: 99%

“…For example, augmented reality (AR) and mixed reality (MR) applications deliver realistic and futuristic customer experiences (CX) (Hoyer et al, 2020;. AI is usually described as a collection of technology tools for simulating human intelligence in the problem-solving process (Ameen et al, 2021;Hjalager et al, 2020;Lai and Hung, 2018). Indeed, one of the critical factors of digital transformation witnessed in many sectors, including hospitality and tourism, is automation.…”

Section: Introductionmentioning

confidence: 99%

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AI-enabled technologies to assist Muslim tourists in Halal-friendly tourism

Battour

Mady

Salaheldeen

et al. 2022

JIMA

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Purpose This paper aims to present a theoretical account of the connection between artificial intelligence (AI) enabled technologies and Muslim-friendly tourism experiences (MFTX) using the customer experience (CX) theory, reference group theory and theory of tourism consumption systems. Design/methodology/approach A model research design is adopted to build a theoretical framework that predicts relationships between constructs. Critical assessment in tourism and AI literature is used to explore AI-enabled technologies in Halal-friendly tourism. Findings The findings of this paper have conceptualised the CX theory for Muslim travellers satisfying their religious needs in Halal-friendly tourism by suggesting a new construct called the MFTX. It also offered a theoretical model for using AI-enabled technologies to improve the MFTX. Originality/value This study provides a new theoretical model for using AI-enabled technologies to improve the MFTX. This paper is also expected to provide suggestions for tourism operators and service providers to cater to Muslim tourists’ needs using AI technologies.

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Section: Artificial Intelligence and Halal-friendly Tourismmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

AI-enabled technologies to assist Muslim tourists in Halal-friendly tourism

Battour

Mady

Salaheldeen

et al. 2022

JIMA

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“…The strategic arrangement of social media application could be enhanced in providing the information detail related to the needs and demands together with the substantial guideline provided. The important part to achieve this well-arranged plan on digital platform is the pathway to open the gateway to advance the relevant information needed to the customers (Hjalager et al , 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

Digital marketplace for tourism resilience in the pandemic age: voices from budget hotel customers

Huda

2022

IJOA

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Purpose This paper aims to examine the initiative of low-price hotels, budget hotels, in Malaysia, to restore the financial sustainability through empowering the digital marketplace strategy in the tourism resilience sector. Giving an open accessibility to customers for achieving their venue with a low price and have a friendly service comes from initiating the digital marketplace arrangement. Design/methodology/approach This study focuses on what is the importance of the digital marketplace strategy for tourism resilience in the pandemic age and how is it important. The data come from qualitative interview from one couple, husband and wife, regarding the budget hotel operation practice in the city of Sri Iskandar, the Perak state of Malaysia. Findings The findings revealed the importance of initiating the strategy of digital marketplace in enabling the customers’ personalised decision towards the tourism destination they prefer based on their needs of low-cost and proper service. There are three main points, namely the importance of digital marketplace for tourism market enhancement, readiness of digital marketplace for tourism market enhancement and continued capacity to strategize digital marketplace for tourism market enhancement. The initiative to commit with applying for the resilience for tourism sustainability in the pandemic age is important to ensure they can take a small advantage continually with the frequent customers’ sustainability. Originality/value This paper is supposed to contribute in developing the resilience practice through advancing the strategy of digital marketplace in raising the tourism sector, budget hotel operators. The main occupation aims to empower resilience for tourism sustainability in the pandemic age, in order to recover the market in online platform.

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E-Tools for Tourism Innovation Management: A New Typology

Cited by 2 publications

References 34 publications

AI-enabled technologies to assist Muslim tourists in Halal-friendly tourism

AI-enabled technologies to assist Muslim tourists in Halal-friendly tourism

Digital marketplace for tourism resilience in the pandemic age: voices from budget hotel customers

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