E-Services quality assessment framework for collaborative networks

Abstract

In a globalised networked economy, collaborative networks (CNs) are formed to take advantage of new business opportunities. Collaboration involves shared resources and capabilities, such as e-Services that can be dynamically composed to automate CN participants' business processes. Quality is essential for the success of business process automation. Current approaches mostly focus on quality of service (QoS)-based service selection and ranking algorithms, overlooking the process of service composition which requires interoperable, adaptable and secure e-Services to ensure seamless collaboration, data confidentiality and integrity. Lack of assessment of these quality attributes can result in e-Service composition failure. The quality of e-Service composition relies on the quality of each e-Service and on the quality of the composition process. Therefore, there is the need for a framework that addresses quality from both views: product and process. We propose a quality of e-Service composition (QoESC) framework for quality assessment of e-Service composition for CNs which comprises of a quality model for e-Service evaluation and guidelines for quality of e-Service composition process. We implemented a prototype considering a simplified telemedicine use case which involves a CN in e-Healthcare domain. To validate the proposed quality-driven framework, we analysed service composition reliability with and without using the proposed framework.

Using Hypergraphs Models for CIS Modelling

“…The definition given by [14], [15] refers to a collaborative network as an alliance of a variety of autonomous entities, and heterogeneous in terms of environment, culture, social capital and objectives, but which collaborate to better achieve common objectives and whose interactions are supported by a computer network. According to [16], the collaborative network is a network of entities working together to achieve a common goal, taking into account certain parameters (cost, time, quality) and using ICT. It emphasizes shared capacities and resources (services, data, infrastructure) based on communication and information exchange [17].…”

Engaging Diverse Stakeholders in Interdisciplinary Co-Design Project for Better Service Design

“…Information and communication technology (ICT) is an active domain for conveyance and rapid evolution within the IT field at a rate that affects various aspects of our lives (Kaschek et al, 2006). It also contributes to the advent and advancement of the most recent digital services (Stegaru et al, 2015). Typically, e-Government has been conceptualized as the use of ICT by governments along with administrative organizations in changing or improving structures, procedures that are followed, and operations of the government (OECD, 2003).…”