E-Payments: Modern Complement to Traditional Payment Systems

Heng, Stefan

doi:10.2139/ssrn.542523

Cited by 8 publications

(4 citation statements)

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“…Apart from e‐cash systems, a variety of other payments have evolved like pre‐paid cards, payments via phone bills, smart cards and mobile payments. According to Heng (2004), out of 50 different cyber payments the majority have failed to gain acceptance and traditional payments are still widely used by customers. Most online transactions are thus conducted via credit/debit cards while other payments are rarely used and have failed to gain acceptance.…”

Section: Theoretical Constructsmentioning

confidence: 99%

Facilitating the adoption of e‐payment systems: theoretical constructs and empirical analysis

Özkan

Bindusara

Hackney

2010

Journal of Enterprise Information Management

101

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PurposeThe emergence of online transactions, enabled through internet media, has led to an increase in the availability of electronic payment (e‐payment) systems. This research aims to investigate, through theoretical constructs (technology acceptance model, theory of reasoned action) and an empirical analysis, the critical factors that may ensure consumer adoption of these facilities.Design/methodology/approachThis research study mainly uses the deductive approach to consider secondary sources and primary data, where hypotheses have been developed in order to demonstrate the findings. An initial literature review revealed six issues that are considered critical for e‐payment considerations. An anonymous and self‐administered survey based on the research model was developed and e‐mailed to the respondents. A total of 155 questionnaires were coded and analysed using SPSS to analyse the hypotheses.FindingsThe research proved that the perceived importance of the critical factors was correlated through security, trust, perceived advantage, assurance seals, perceived risk and usability. The results demonstrate that three of the critical factors were necessary (security, advantage, web assurance seals) and three were relatively sufficient (perceived risk, trust and usability) through customer intentions to adopt an e‐payment system.Originality/valueIt is believed that the findings represent an important contribution to the further adoption of e‐payment facilities and indeed the design of general e‐commerce systems.

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Section: Theoretical Constructsmentioning

confidence: 99%

Facilitating the adoption of e‐payment systems: theoretical constructs and empirical analysis

Özkan

Bindusara

Hackney

2010

Journal of Enterprise Information Management

101

View full text Add to dashboard Cite

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“…Higher availability of global networks has led to a revolution in the field of communications, which saves customers money and time, and improves their access to various channels for the execution of banking procedures. Presently, modern and Internet-based transactions have substituted traditional monetary transactions, and international transactions are performed through the Internet (Heng 2004). The steady growth of globalization and competition has led to significant changes in fields such as business, bank management, and government, so traditional methods changed to modern ones.…”

Section: The Role Of Theories In the Finance Organizationmentioning

confidence: 99%

Technology Acceptance in e-Governance: A Case of a Finance Organization

Sepasgozar¹,

Ramzani

Ebrahimzadeh

et al. 2020

JRFM

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Presently, one of the most critical challenges for e-government and e-banking is the accurate and correct realization of factors that have a significant impact on customer behavior. Without appropriate knowledge of these factors, it would be impossible to predict the level of welcoming toward new services, acquire a competitive advantage, and coordinate marketing programs with the needs of customers. On the other hand, in today’s competitive world, banks are obliged to implement new services to retain current customers and attract new ones. This research has been conducted with the goal of identifying influential factors that have an impact on the development of user intentions. The theoretical research model has been designed based on the technology acceptance model (TAM), as well as technology adoption theory, technology dissemination theory, and planned behavior theory. This study adopted an empirical approach to investigate key acceptance factors in a case organization. The statistical population of this research consists of customers and employees in different branches of a financial institution called Mehr bank in Iran. The data was collected by means of questionnaires that were completed by 200 customers and employees who work at Mehr bank or have business relationships with it. Data analysis in descriptive and inferential statistics domains had been done in SPSS and AMOS software, respectively. This paper presents first-hand data analysis of a case study on technology adoption in banking systems in Iran. In addition, structural equations have been used for inferential analysis. The findings of this study confirm the direct impact of “perceived usefulness” and “perceived ease of use” towards user attitudes. In addition, results show that “attitude” and “perceived usefulness” have a direct impact on the development of usage intention in customers. However, the results do not confirm the role of subjective norms on the development of user intent. This study is limited to a selected organization, and the proposed model should be examined by applying it in different contexts.

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“…One more technologically advanced form of payment means is the e-money, often called as e-wallet, which is a secondary payment means offered by certain companies, like Pay-Pal or Skrill, and it is actually based on primary banking products, like payment cards or simple remittance of money to a certain consumer account held by the company which offers the e-money solution. An important point for the e-money to be accepted as payment means is that the merchant must have accepted this type of payment, that is, to have a business agreement with the e-money solution provider (Heng, 2004).…”

Section: Background and Literature Reviewmentioning

confidence: 99%

A comparison of two multivariate analysis methods for segmenting users of alternative payment means

Dimitriadis

Kyrezis

Chalaris

2018

IJBM

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Purpose Alternative payment means have been expanding rapidly in recent years. The need to identify the segments of customers that are targetable for both financial and nonfinancial institutions is growing. The purpose of this paper is to use two different methods, discriminant analysis and decision trees, in order to compare the effectiveness of the two methods for segmentation and identify critical consumer characteristics which determine behavior and preference in relation to the use of payment means. Design/methodology/approach Using data from 321 bank customers, decision tree and discriminant analysis methods are used, first to test the same set of variables differentiating the customers and then to compare the respective results and prediction ability of the two methods. Findings Results show that discriminant analysis has a better model fit and segments the customers in a more effective way than the decision tree method. In addition, each method shows different variables to differentiate the customer groups. Research limitations/implications The findings are limited to the sector and country of the study, as well as the convenience sample that has been used. Practical implications Suggestions for financial managers to better understand their customers’ behavior and target the right group are discussed. Originality/value This is the first attempt to compare decision trees and discriminant analysis as alternative segmentation methods for payment means.

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E-Payments: Modern Complement to Traditional Payment Systems

Cited by 8 publications

References 0 publications

Facilitating the adoption of e‐payment systems: theoretical constructs and empirical analysis

Facilitating the adoption of e‐payment systems: theoretical constructs and empirical analysis

Technology Acceptance in e-Governance: A Case of a Finance Organization

A comparison of two multivariate analysis methods for segmenting users of alternative payment means

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