E-Participation Social Effectiveness: Case of “Our Petersburg” Portal

Vidiasova, Lyudmila; Tensina, Iaroslava

doi:10.1007/978-3-030-13283-5_23

Cited by 2 publications

(1 citation statement)

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“…Despite the growing volume of research, the question of how to make effective citizen-government (C2G) communication online remains open [39]. Among the numerous prerequisites for making e-government and e-participation meaningful, there is the multifaceted concept of trust [34], which, however, poses a challenge for its holistic evaluation and practical development.…”

Section: Introductionmentioning

confidence: 99%

C2G Online Trust, Perceived Government Responsiveness and User Experience

Kabanov¹,

Vidiasova²

2019

Lecture Notes in Computer Science

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The paper presents the results of the pilot study of C2G online trust, that covers citizens' trust in communication with the government via egovernment, e-participation and social media channels. Based on the survey carried out in St. Petersburg, we explore dimensions of C2G trust and test the impact of perceived government responsiveness, user experience and sociodemographic factors in shaping trust. Our findings suggest that both perceived responsiveness and user experience influence the level of trust, while age, gender and education are not significant when controlled to the frequency of Internet use. The research proposes to consider to view C2G trust as a multidimensional phenomenon, as its dynamics may vary across the tools and sectors used. Implications for future research are given.

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Section: Introductionmentioning

confidence: 99%