E-participation service in malaysian e-government website

Basri, Nasrah Hassan; Adnan, Wan Adilah Wan; Baharin, Hanif

doi:10.1145/3306500.3306569

Cited by 14 publications

(9 citation statements)

References 29 publications

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“…If the system is troublesome to use, users will be disappointed as it requires high effort (Sharabati et al, 2015). The appropriate recognisability of the system, such as when the system has updated information to the users that are appropriate for their needs, and user interface aesthetics of the system, such as layout design, font, and background, enable people to have a pleasurable and satisfying interaction (Basri et al, 2019;ISO, 2016b).…”

Section: Efficiencymentioning

confidence: 99%

User Experience Dimensions for E-procurement

Hashim

Yusof

Hussain

et al. 2022

Journal of Information and Communication Technology

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The use of e-procurement is needed for business transactions, especially regarding procurement activities. However, system usersalways demand and expect to use the system without problems. Existing studies on e-procurement do not focus on user experience(UX). Only a few studies have identified dimensions for UX evaluation; however, they are for e-government online services and construction. Identifying the UX dimensions for e-procurement is important for measuring user experience to provide better services. Therefore, this study attempted to investigate and determine the dimensions of user experience for e-procurement. The method for selecting articles was adopted from the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA). The study analysed the data using thematic analysis based on the Systems and software Quality Requirements and Evaluation (SQuaRE) standards, such as ISO 25022:2016 and ISO 25023:2016, as guidance. The findings showed that among the most used UX dimensions in the e-procurement literature were satisfaction, security, transparency, efficiency, and reliability. Other UX-related dimensions identified from the review were usability, compatibility, effectiveness, performance efficiency, functional suitability, attractiveness, explainability, fairness, and visibility. The study was conducted to identify the UX dimensions for e-procurement from literature studies by organising them using ISO 25022:2016 and ISO 25023:2016 standards. This study could serve as a guideline for designers, developers, and researchers to develop an e-procurement system by referring to the proposed UX dimensions to produce a positive user experience. Moreover, the findings are beneficial to practitioners on software quality attributes.

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Section: Efficiencymentioning

confidence: 99%

User Experience Dimensions for E-procurement

Hashim

Yusof

Hussain

et al. 2022

Journal of Information and Communication Technology

View full text Add to dashboard Cite

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“…Only two studies [8,36] use sensors, such as eye trackers, to identify the area that the user is observing. Almost half of the studies [1,2,8,32,33,[41][42][43][44][45][46] use some form of questionnaire to obtain qualitative information about user experience or usability. The vast majority of studies perform in loco evaluation, with the specialist observing the test in the same location as the participant, except for References [8,30,36], where the specialist remotely observe user interaction.…”

Section: Related Workmentioning

confidence: 99%

UXmood—A Sentiment Analysis and Information Visualization Tool to Support the Evaluation of Usability and User Experience

et al. 2019

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This paper presents UXmood, a tool that provides quantitative and qualitative information to assist researchers and practitioners in the evaluation of user experience and usability. The tool uses and combines data from video, audio, interaction logs and eye trackers, presenting them in a configurable dashboard on the web. The UXmood works analogously to a media player, in which evaluators can review the entire user interaction process, fast-forwarding irrelevant sections and rewinding specific interactions to repeat them if necessary. Besides, sentiment analysis techniques are applied to video, audio and transcribed text content to obtain insights on the user experience of participants. The main motivations to develop UXmood are to support joint analysis of usability and user experience, to use sentiment analysis for supporting qualitative analysis, to synchronize different types of data in the same dashboard and to allow the analysis of user interactions from any device with a web browser. We conducted a user study to assess the data communication efficiency of the visualizations, which provided insights on how to improve the dashboard.

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“…Compared with other studies, this study focuses on the needs of users when using open health data portals and strives to establish an open health data portal evaluation indicator framework based on the user perspective (Angeli and Norwood, 2017). Another innovation of this study is that government organizations can also benefit from the evaluation indicator framework of open health data portals based on UX (Basri et al , 2019; Roto et al , 2011). Evaluating the open health data portal through a set of evaluation indicators will help government organizations improve the open health data portal to meet user needs.…”

Section: Introductionmentioning

confidence: 99%

Evaluation of open health data portals for COVID-19 from the perspective of the user experience

Zhang

2021

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Purpose The purpose of this paper is to construct an indicator framework for evaluating open health data portals from the perspective of user experience (UX) to reduce users’ learning costs, save their time and energy and strengthen the emotional connection with users, thereby encouraging them to actively use open health data. Design/methodology/approach This study uses card sorting, Delphi and analytic hierarchy process to determine the weights of indicators for evaluating open health data portals. Then, this study uses a coding method to score, evaluate and compare the selection of more than 120 open health data portals supported by organizations in more than 100 countries or regions that are in the World's top confirmed cases of COVID-19 as released by the World Health Organization. Findings At present, open health data portals have shortcomings with regard to UX. Different types of open health data portals vary significantly in the dimensions of technical experience and functional experience, but the differences in the dimensions of aesthetic experience, emotional experience and content experience are not significant. Originality/value The constructed open health data portal evaluation indicator framework introduces users' actual application needs and proposes optimization suggestions for the portal to meet the needs of users to quickly obtain, reliable and accurate health data.

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E-participation service in malaysian e-government website

Cited by 14 publications

References 29 publications

User Experience Dimensions for E-procurement

User Experience Dimensions for E-procurement

UXmood—A Sentiment Analysis and Information Visualization Tool to Support the Evaluation of Usability and User Experience

Evaluation of open health data portals for COVID-19 from the perspective of the user experience

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