E-Mail Assistant – Automation of E-Mail Handling and Management using Robotic Process Automation

Abstract

In this paper, a workflow for designing a bot using Robotic Process Automation (RPA), associated with Artificial Intelligence (AI) that is used for information extraction, classification, etc., is proposed. The bot is equipped with many features that make email handling a stress-free job. It automatically login into the mailbox through secured channels, distinguishes between the useful and not useful emails, classifies the emails into different labels, downloads the attached files, creates different directories, and stores the downloaded files into relevant directories. It moves the not useful emails into the trash. Further, the bot can also be trained to rename the attached files with the names of the sender/applicant in case of a job application for the sake of convenience. The bot is designed and tested using the UiPath tool to improve the performance of the system. The paper also discusses the further possible functionalities that can be added on to the bot.

A survey of AI-based robotic process automation for businesses and organizations

“…The paper further outlines the recommendation of products on these e-commerce platforms based on user preferences. Another study 32 employs robotic process automation (RPA) and artificial intelligence (AI) techniques to enhance email handling. This robotic software system streamlines tasks such as email categorization, attachment management, and spam filtering, thereby improving system performance.…”