e-Government Success Factors

Becker, Jörg; Niehaves, Björn; Algermissen, Lars; Delfmann, Patrick; Falk, Thorsten

doi:10.1007/978-3-540-30078-6_87

Cited by 21 publications

(14 citation statements)

References 2 publications

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“…Early research focused primarily on the evaluation of e-government performance and what makes it successful [1,2,4]. This line of research includes the development of indicators and the evaluation of e-government to facilitate their introduction [5][6][7].…”

Section: Literature Review Of E-governmentmentioning

confidence: 99%

“…To meet this demand, most governments around the world have expended a great deal of money, time, and effort to apply information and communication technologies (ICTs) in innovative ways to deliver e-government services. Previous studies have shown that e-government capabilities have significantly changed the way in which governments function, and, thus, have increased citizen's satisfaction from government services [1,2]. As the demand for high-quality service increases, integrative planning and effective management of IT resources has grown increasingly important.…”

Section: Introductionmentioning

confidence: 99%

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Transformational and Transactional Factors for the Successful Implementation of Enterprise Architecture in Public Sector

Seogjun

Oh²,

Nam

2016

Sustainability

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Enterprise architecture (EA) is one of the most important and effective tools for delivering high-quality e-government services to citizens. In this study, we used organizational performance and change theory to determine factors that contribute to the successful implementation of EA. We classified these factors as one of two types: transformation change (TFC) and transactional change (TSC). To identify these factors, we collected survey data from Korean public sectors that have implemented EA for years. Results show that while EA management systems (EAMS) and EA guidelines directly affect EA performance, laws and regulations, and EA organization exert an indirect effect. Further, top management support had both direct and indirect effect on EA performance. Ultimately, the findings produced by this study have implications for government institutions that plan to implement EA.

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Section: Literature Review Of E-governmentmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Transformational and Transactional Factors for the Successful Implementation of Enterprise Architecture in Public Sector

Seogjun

Oh²,

Nam

2016

Sustainability

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“…Studies on e-government development demonstrate that a stage of inter-organizational integration has not been reached in the public sector so far [1,2,5,25,27]. Scholl [22] finds that the success of interoperability initiatives also depends on leadership support in the relevant institutions and on appropriate incentives for collaboration.…”

Section: Literature On E-government Standards and Interoperabilitymentioning

confidence: 99%

Can National E-Government Standards Find Acceptance?

Veit

Parasie

2009

2009 42nd Hawaii International Conference on System Sciences

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In recent years many national e-government standards have been developed. Even though the definition of such standards may be a necessary condition for the creation of interoperable services, this alone does not make it a sufficient condition.In this paper we report on the results of a quantitative empirical study on the acceptance of e-government standards in German municipalities. The study reveals a high awareness level of the German standard, as well as a positive level of acceptance. This is a sharp contrast to the low publicity of the European standard, which is hardly known among municipalities.The outcome is interpreted with respect to the future development of standardization efforts. We argue that the alignment of such efforts with the requirements of public procurement legislation will play a major role.

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“…In order to prevent such an opportunity from disappearing, a quick and tangible success is required in the implementation of e-government projects for citizens. The success depends heavily on the simplification and implementation of information, communication and transaction processes respectively on the quality of administrative services, especially those which are fully transactional [4].…”

Section: Introductionmentioning

confidence: 99%

Assessment of success factors of e-government project implementation

Rexhepi

Rexha

Dika

2012

Proceedings of the 6th International Conference on Theory and Practice of Electronic Governance

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Among European countries, Kosovo is ranked low with respect to the provision of on-line e-Government services. The challenges in the introduction of e-Government in Kosovo were largely related to launching simple service delivery and integration of governments back offices. There is still a big disparity between what is being provided and what citizens' requirements for the eGovernment services are. This study has conducted a survey regarding the perception of current on-line e-government services among Kosovo citizens. By analyzing the current situation from the view of citizens, this paper analyzes the status, requirements and prerequisites for the implementation of a sustainable egovernment portal. The objective of this research is to emphasize the appropriate factors, ranging from information and communication services, application of electronic forms and provision of transaction services, electronic management of documents to the effective administration processes, which could significantly increase the likelihood of success of such egovernment projects. Based on the gathered and analyzed data, the paper discusses action recommendations for an acceptable and sustainable portal, which would be utilizable by a majority of citizens in Kosovo.

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e-Government Success Factors

Cited by 21 publications

References 2 publications

Transformational and Transactional Factors for the Successful Implementation of Enterprise Architecture in Public Sector

Transformational and Transactional Factors for the Successful Implementation of Enterprise Architecture in Public Sector

Can National E-Government Standards Find Acceptance?

Assessment of success factors of e-government project implementation

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