E-government Stage Models: A Contextual Critique

Debri, Finn; Bannister, Frank

doi:10.1109/hicss.2015.266

Cited by 29 publications

(30 citation statements)

References 58 publications

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“…Despite their uses, e-government maturity models acquired criticism from several researchers: Coursey & Norris [19], Debri & Bannister [6], and Zahran et al [7]. They observed several limitations in existing maturity models.…”

Section: E-government Maturity Model Backgroundmentioning

confidence: 99%

“…Almost all maturity models agreed that governments using sophisticated and advanced technology achieved greater levels of electronic government maturity. However, Debri & Bannister [6] argued that sophistication of technology may not correctly predict the maturity level of electronic governments. The success of e-governments should not be measured merely based on sophistication of the technology used by the government, but instead, should also consider whether or not the services offered are being used by the stakeholder [6].…”

Section: Stage 4 Networked Presencementioning

confidence: 99%

“…However, Debri & Bannister [6] argued that sophistication of technology may not correctly predict the maturity level of electronic governments. The success of e-governments should not be measured merely based on sophistication of the technology used by the government, but instead, should also consider whether or not the services offered are being used by the stakeholder [6]. The ratio of stakeholders using the online services to the services offered also needs to be assessed to evaluate the success of an e-government.…”

Section: Stage 4 Networked Presencementioning

confidence: 99%

“…He further indicated the need to redesign maturity models to include modern technology available at the time of the e-government's implementation. Debri & Bannister [6] found that e-government maturity models were descriptive and predictive, and lacked practical solutions to achieve maturity of stages. They said that maturity models presented a narrow definition of e-government, which saw e-governments as tools to provide web-based e-government services.…”

Section: E-government Maturity Model Backgroundmentioning

confidence: 99%

“…This has resulted in the development of the several e-government maturity models [5]. While existing e-government maturity models have been adopted to develop strategic plans to deploy e-government projects, studies [6,7] show that an increasing number of e-government projects in developing countries are failing to align with the patterns of e-government maturity models, resulting in poor sustainability of these e-government services. The word sustainability has been loosely used to define the efficiency that a government could achieve in terms of cost, time, and effort to implement e-government services, while being able to accommodate the interests of various stakeholders (i.e., the government and citizens).…”

Section: Introductionmentioning

confidence: 99%

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E-Government Maturity Model for Sustainable E-Government Services from the Perspective of Developing Countries

Joshi

Islam

2018

Sustainability

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Electric government (e-government) projects in developing countries are facing many challenges to deliver sustainable e-government services. From the existing literature, we found that most of the studies considered lack of technology, and limitations in budgets and human resources as the main hurdles in effective implementation of e-government services. Along with these limitations, we found that the e-government maturity models adopted by developing countries are failing to provide an appropriate strategic plan to deploy sustainable e-government services. While assessing the existing e-government maturity model, we made several observations on the lack of detail, the technology-centric nature, the emphasis on implementation, and the lack of an adoption strategy. This work contributes toward the proposition of a new e-government maturity model that would address the limitations of exiting e-government maturity models, and would support governments in developing countries to achieve sustainable e-government services. To achieve this goal, we considered five determinants-a detailed process, streamlined services, agile accessibility, use of state-of-the-art technology, and trust and awareness. The proposed model was validated by employing an empirical investigation through case-study and survey methods. We found that both the implementers (government) and adopters (users) of the e-government services benefited from the proposed model, resulting in an increased sustainability of e-government services.

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Section: E-government Maturity Model Backgroundmentioning

confidence: 99%

Section: Stage 4 Networked Presencementioning

confidence: 99%

Section: Stage 4 Networked Presencementioning

confidence: 99%

Section: E-government Maturity Model Backgroundmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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E-Government Maturity Model for Sustainable E-Government Services from the Perspective of Developing Countries

Joshi

Islam

2018

Sustainability

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The Three Generations of Electronic Government: From Service Provision to Open Data and to Policy Analytics

Charalabidis

Loukis

Alexopoulos

et al. 2019

Lecture Notes in Computer Science

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For long time research and practice in the area of Electronic Government (e-government) has been focusing on the use of information and communication technologies (ICT) for improving the efficiency government agencies' internal operations, as well as transactions with citizens and firms. However, the increased needs and expectations of citizens, and the proliferation of 'participatory democracy' ideas, gave rise to a new generation of ICT exploitation by government for increasing and enhancing citizens' participation. Furthermore, the increasing social problems and challenges that had to be addressed by government through appropriate public policies, such as the increasing inequalities and poverty, the aging society, the environmental degradation, and the rising number of 'unpredictable' events, such as the financial and economic crisis, give rise to the development of a new wave of e-government focusing on policy analytics for supporting the design of effective responses -public policies for these challenges. Therefore, evolutions in the needs of modern societies, in combination with technological evolutions, give rise to evolutions in e-government, and the emergence of new generations of it. This paper aims at the identification and better understanding of the main characteristics of the different e-Government generations, using an analytical framework based on two rounds of literature review. The results of the study provide insights on the main features of the three main e-government generations, regarding their main goals, obstacles, key methods and tools, and reveal the new emerging generation of e-Government 3.0 and its basic characteristics. Furthermore, within the first and to some extent the second e-Government generation there have been substantial advancements, which have created distinct sub-generations of them, revealed and analysed through extensive relevant growth/maturity stages research.

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