e-Government for all _ Norm-critical Perspectives and Public Values in Digitalization

Wihlborg, Elin; Hedström, Karin; Larsson, Hannu

doi:10.24251/hicss.2017.308

Cited by 9 publications

(8 citation statements)

References 39 publications

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“…This paper aims to elaborate on the meanings of digital divides to launch and open for a more norm critical approach building on social differences and inequalities [3,8]. Thus, the research presented here includes both conceptual parts and an action research oriented case study [9].…”

Section: Methodsmentioning

confidence: 99%

“…Such an approach is emerging in the field of e-government. It is a key to understand the digital divides in the access to and the use of public digital services [8,16]. In societies with social and economic divides these will be re-produced also into digital settings.…”

Section: Digital Divides -A Practical Problem and A Research Fieldmentioning

confidence: 99%

“…This might be the meaning of digital diversity rather than digital divides. From a diversity perspective [8], we also have to include and consider the diversity of needs among citizens and different target groups. The NPM context of public services is enforcing individuality and diversity of service providers, that has to be met also when it comes to digital inclusion.…”

Section: VImentioning

confidence: 99%

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Bridging Digital Divides through Digital Media Buses: An Action Research Study on Digital Inclusion in Sweden

Wihlborg¹,

Engstrom²

2017

2017 Conference for E-Democracy and Open Government (CeDEM)

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Strategies and policies to bridge identified and potential digital divides is a core challenge when forming an inclusive and participatory digital democracy and society. In line with the progress and development of digital technologies and applications governments have to address digital divides. This project discusses how social and digital divides have been addressed in a project called "The Digital media bus in Östergötland". This project builds on the library buses that have has been running in the region for long a long time. The libraries in Sweden also have to address digital inclusion and implement strategies towards increased use of and knowledge about information technologies. This analysis builds on an action research approach. The analyse here are focusing on the implementation, project management and how the project has addressed digital inclusion. Finally, we end up discussing the diversity of digital inclusion, elaborating on the meanings of digital divides and digital diversity.

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Section: Methodsmentioning

confidence: 99%

Section: Digital Divides -A Practical Problem and A Research Fieldmentioning

confidence: 99%

Section: VImentioning

confidence: 99%

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Bridging Digital Divides through Digital Media Buses: An Action Research Study on Digital Inclusion in Sweden

Wihlborg¹,

Engstrom²

2017

2017 Conference for E-Democracy and Open Government (CeDEM)

Self Cite

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“…All e-government initiatives should be rigorously evaluated to ensure that they do not reinforce the exclusion of any marginalized group of citizens [13]. To prevent this, Wihlborg, Hedstrom, & Larsson [30] suggest to find out about users demands without being biased by specific interest or certain norms. However, the willingness of citizens to participate in the development of e-government services is an under researched area [7].…”

Section: Citizen's Perspective On E-governmentmentioning

confidence: 99%

Evaluating Digitalization of Social Services from the Viewpoint of the Citizen

Tuikka¹

2020

IFIP Advances in Information and Communication Technology

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Finland is known as a welfare state, which has small income gap and good ICT infrastructure. In recent decades, Finnish society has aimed to transfer public administration through digital services. They are nowadays available for different purposes including the social services such as unemployment benefits or housing allowance. However, digitalization have not yet expanded to all types of social services and one area of development is the services for people with disabilities. People with disabilities cannot be seen homogenous group of citizens; instead it includes people in different ages, and having different diagnoses. This study focuses only on one age group, the children, and on one type of diagnosis, the autism spectrum. While the children are the prime beneficiaries of the social services, their parents (or other care givers) are the ones responsible for applying and transferring these services to them. Hence, the unit of analysis in this study is the parents who have children with autism spectrum. Interviews with them represent the citizens' viewpoint through which the digitalization of social services is evaluated.

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“…Fast and practical transformation into a socio-technical paradigm will dramatically change the environment of digital government operations as well as the embedded values and goals [30]. Abundant data and information resources resulting from connecting things in the world, O2O (Online to Offline) convergence, will drastically increase the accessibility of digital government [31].…”

Section: Accelerated Socio-technical Transformation With Intelligent mentioning

confidence: 99%

Proposing a Value-Based Digital Government Model: Toward Broadening Sustainability and Public Participation

et al. 2018

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It has generally been well-established, by a number of studies, that the rapid advance and global diffusion of information and communication technology (ICT) is impacting the milieu of governance along with a socio-technical transformation of society at all levels. With a growing interest in digital government, the inquiry concerning a common digital model has been raised. To assist public administrators in thinking about new digital government for their organizations, a new developmental model framework is proposed in this article. This model is drawn from value-based analysis contained in developmental policies, and a subsequent policy development process is also proposed. In doing so, the new model would represent accelerated socio-technical transformation with intelligent technologies, escalating wicked problems appearing despite technological advances. The limitations of the current finite state model are also discussed.

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e-Government for all _ Norm-critical Perspectives and Public Values in Digitalization

Abstract: Abstract

Cited by 9 publications

References 39 publications

Bridging Digital Divides through Digital Media Buses: An Action Research Study on Digital Inclusion in Sweden

Bridging Digital Divides through Digital Media Buses: An Action Research Study on Digital Inclusion in Sweden

Evaluating Digitalization of Social Services from the Viewpoint of the Citizen

Proposing a Value-Based Digital Government Model: Toward Broadening Sustainability and Public Participation

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