E-Government Between Developed and Developing Countries

Nawafleh, Sahem; Obiedat, Ruba; Harfoushi, Osama

doi:10.3991/ijac.v5i1.1887

Cited by 27 publications

(11 citation statements)

References 5 publications

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“…It is interactive by nature, aiming to improve and speed up governmental services and even enhance public trust in governments (West, 2004). It provides services and improves governance between government and citizens (G2C), government and businesses (G2B), between internal governmental operations (G2G) and between government and employees (G2E) or between government and civil societal organisations (G2CS) and even between citizens (C2C) (Palvia and Sharma, 2007;Yildiz, 2007). O'Reilly (2010) described Government 2.0 as "the use of collaborative technologies to better solve collective problems at a city, state, national and international level" and introduced the concept of Government as a Platform.…”

Section: ε-Government and Open Governmentmentioning

confidence: 99%

“…Others support that the four stages are: one-way communication of catalogued information, online transactions for two-way communication, integration of government operations and horizontal integration of various functional areas (Layne and Lee, 2001). Some researchers argue there is a difference between e-government and e-governance, the former focusing on users outside the government and the latter on the administration and management of internal resources within governmental entities (Palvia and Sharma, 2007). These approaches apply a simplistic view on the complex evolution process of e-government.…”

Section: ε-Government and Open Governmentmentioning

confidence: 99%

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From E- to Open-Government in delivering European Union funds to beneficiaries: the case of Greece

Fragouli¹,

Doulgerof²

2020

IJBED

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The aim of the current research is to examine how and to what extent existing e-government services in planning, managing, and delivering EU funds in Greece, can evolve into new open-government models. It also aims to examine how to effectively engage citizens and potential beneficiaries to participate in processes, such as policymaking or projects’ and funds’ allocation within the framework of the Partnership Agreement 2014/2020. The study comprises of a combination of both secondary and primary data being selected from public bodies (managing authorities) and potential beneficiaries (public entities and citizens) searching their awareness, perceptions, concerns and attitudes on existing and possible future open government models. Findings show that respondents recognize the benefits of e-government services, yet they encounter difficulties using them, mostly due to the platforms’ technocratic language. They are uncertain however on the impact open data have had on the EU funds management and demonstrate reservations on trust and security issues, including interaction and integration of their proposals in policy- and decision-making processes. The study concludes with proposals on future academic research and policy applications in order to further advance the openness of governance in the EU funds.

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Section: ε-Government and Open Governmentmentioning

confidence: 99%

Section: ε-Government and Open Governmentmentioning

confidence: 99%

From E- to Open-Government in delivering European Union funds to beneficiaries: the case of Greece

Fragouli¹,

Doulgerof²

2020

IJBED

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“…The transformation stage is either articulated in some classifications (Heeks, 2001;Palvia & Sharma, 2007) or implied as a dressing to describe maturity. Effectiveness and efficiency in e-governance are expected at this stage, in the medium of electronic data interchange.…”

Section: The Dynamism Gap In the Modelsmentioning

confidence: 99%

“…To achieve a transformation of the type motivated by Palvia and Sharma (2007), where "personalized websites with integrated personal accounts for all services" (p. 5) exist; or "change of government processes" as expressed by Almarabeh and Abu-Ali (2010), it is not enough to entrust the effectiveness of e-governance in the solutions to only structural challenges. Brainstorming for more inputs as technology continues to advance, especially in the development and deployment of specialized apps, is also important.…”

Section: General Featuresmentioning

confidence: 99%

“…In addition to the identification of limitations, there are studies that reports on a variety of cases and issues in the implementation of egovernment processes in different economies of the world. For instance, some scholars have explored the impacts gained and the challenges faced in the practicing of e-governance by certain governments such as the United Kingdom, India, and some places in Africa (Gilmore & D'Souza, 2006;Heeks, 2010;Madon, 2005;Nabafu & Maiga, 2012;Palvia & Sharma, 2007;Saebø, 2012). Others have looked at the lessons to gain from failed cases where it occurred, such as the instances in some African countries (Bwalya & Healy, 2010;Gichoya, 2005) and India (Ray & Mukherjee, 2007).…”

mentioning

confidence: 99%

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User‐stakeholders' responsiveness: A necessary input for achieving in e‐governance transformation in developing countries

Ngonzi

Sewchurran

2019

E J Info Sys Dev Countries

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e‐Government is a social innovation phenomenon in the contemporary times, with extensive promises for social livelihood progress in developing counties. e‐Government has opened up potentials and opportunities for the operationalization of information and communication technologies (ICTs) for human development goals in the socioeconomic fields. e‐Government has unveiled political playgrounds for the citizens such as the Diasporas, who can participate in their home countries political processes through electronic voting for instance. e‐Government is a tool for the realization and strengthening of good governance processes. With such relevance in the background, there is always a gap for contribution in that context of technology and society relationships, through investigation of areas for implementation, improvement, or effective practicing of e‐government. In the implementation of e‐government, Tanzania is said to be evolving through the digital presence–interaction–transaction–transformation stages of e‐government maturity models (eGMMs). We are of the opinion that transformation for e‐government cannot be achieved in the pragmatics of eGMMs framework. We suggest the adoption of information systems project framework (ISPF) to enhance focusing on “user‐stakeholders” as strategic components for e‐governance effectiveness towards transformation, and that the responsiveness of user‐stakeholders at different levels of e‐government operations is potentially important in the phenomenon.

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Quality assessment of e‐government websites in Sub‐Saharan Africa: A public values perspective

Verkijika

Wet

2018

E J Info Sys Dev Countries

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The evaluation of e-government websites has received considerable attention over the years; however, the public values perspective of e-government websites have been widely overlooked, especially in developing countries. This is worrisome as one of the primary goals of e-government websites is to deliver public values, since these sites are often the main platform for government interaction with other stakeholders. As such, this study bridged the existing knowledge gap by evaluating 279 e-government websites from 31 countries in Sub-Saharan Africa, based on the public values perspective. The examined public values included accessibility, citizen engagement, development of trust, responsiveness, dialogue, and quality of information and services. The results showed that the performance of Sub-Saharan Africa e-government websites was highly unsatisfactory when it comes to the delivery of public values. This possibly provides an explanation as to why the region has been consistently ranked the worst in terms of e-government development, as e-government development focuses on public values delivery. The study culminates by providing both practical, theoretical, and policy implications of the findings. | INTRODUCTIONOver the past 2 decades, many governments in Sub-Saharan Africa (SSA) have espoused information and communication technologies (ICTs) into their key activities as a means to enhance the effectiveness and efficiency with which information and services are delivered to citizens and other stakeholders. One of the most common ICT espousals by governments is government websites that have been developed for use in public administration and service/information delivery to citizens. According to Karkin and Janssen (2014), these websites (commonly referred to as e-government websites) are increasingly becoming the fundamental platform for interaction between governments and citizens.Researchers (Rorissa & Demissie, 2010;Nawafleh, Obiedat, & Harfoushi, 2012) have noted that e-government websites have become so popular such that almost every country around the globe has implemented at least one e-government website. This is not surprising as e-government websites are increasingly seen as an essential strategic tool that governments can use to facilitate interactions with the general public, especially the provision of public services (Pratchett, Wingfield, & Polat, 2006). Also, the dissemination of information and delivery of services via e-government websites can significantly enhance the administrative efficiencies of governments, increase citizen trust in governments, and promote democratic governance (Elbahnasawy, 2014;Jun, Wang, & Wang, 2014).Over 6 years ago, Rorissa and Demissie (2010) reported that almost all governments in SSA had implemented some form of e-government website ranging from static web pages to advanced web portals for providing services to the general public. However, little is known about the progress of e-government websites in SSA to date, and existing evidence suggests that e-g...

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E-Government Between Developed and Developing Countries

Cited by 27 publications

References 5 publications

From E- to Open-Government in delivering European Union funds to beneficiaries: the case of Greece

From E- to Open-Government in delivering European Union funds to beneficiaries: the case of Greece

User‐stakeholders' responsiveness: A necessary input for achieving in e‐governance transformation in developing countries

Quality assessment of e‐government websites in Sub‐Saharan Africa: A public values perspective

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