E-Government And E-Governance: Can Its Improve Indonesian Public Service Deliveries?

Abstract

Preface E-government becomes strategically importance and interesting in Indonesian public service deliveries. As many Indonesian use smart phones. However, e-government and egovernance in Indonesia are still need to be improved. Meta data as the fourth stage of egovernment is far way to go. Most of Indonesian e-government is still in the first stage, namely information stage.E-governance is the decisions are need to be made and implement well in e-government 's implementation. E-governance needs strategic thinking in processing and implement it.There is still lack of coordination in Indonesian e-governance. Indonesian E-government and Its IT-Governance for Enhancing Public Service DeliveriesAt present, e-government implementation in Indonesia is focused on improving public services by electronic means. The aims are to reduce costs and improve transparency, but the most important aim is to make public service accessible for all citizens (theJakartapost.com, 2003). E-government aims to make the life of the people easier, fairer, more productive, and less costly. In Indonesia's case, it aims also to eliminate malpractice by government officials.The improvement of ICT Infrastructure, enforcement of law and regulations, provision of leadership that has good commitment to e-government implementation, development of human resources with ICT literacy, and willingness to share information among bureaucrats will enhance e-government implementation in Indonesia. Moreover, a correct IT Governance archetype in every level of government and central government-due to decentralization system and remote islands country-will also enhance e-government implementation in Indonesia. In turn, these factors will enhance e-government effectiveness in Indonesia and the government's capacity to serve its citizens.

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