E-customized Product: User-centered Co-design Experiences

Abstract

The purpose of this study is to orient users' touchpoints in co-design experience, to identify their need via visualized experience map, to recommend valid design information in online e-customization services. A user-centered co-design experience map (UCEM) is adopted to analyze the relation between users' desire and time spent, so as to evaluate the online co-design experiences. Based on evolutionary algorithm and fuzzy theory, data of this study is collected from 30 participants. The data was analyzed by descriptive analysis in SPSS, and frequency query and word cloud in NVivo. Employing design category and evaluating users' time spent, the findings are that (a) vamp color matching is consistent with interview data; (b) supported by qualitative feedback, the virtual experience map played an important role in the co-design process and the visualized interaction process; and (c) participants prefer to get more information and professional help on color matching and exterior design. Based on the findings in design category, future work should be focused on developing a better understanding of design resource recommendations and multi-stakeholder communication.

How multisensory perception promotes purchase intent in the context of clothing e-customisation

“…The given colour value (darkness or lightness) also influences consumers' visual perception on the products' weight and density (Hagtvedt, 2014). In particular, both colour matching and the products' exterior design can influence consumers' customisation experiences (Li and Liu, 2020). The visual aesthetics (formality, appeal) of websites directly impacts customer satisfaction and purchase behaviour (e.g., Wang et al, 2011).…”

“…Apparel customisation involves developing a customised design, selecting sizes, styles, fabrics, assembling, and personal adjustment (Cho and Fiorito, 2009). Consumers can be integrated into the clothing co-design and customisation process (Li and Liu, 2020;Shi et al, 2022). Using a 3D body scanner, the customised garment can be adopted by disabled people who are afflicted with scoliosis, that designers and consumers can collaborate to work easily (Hong et al, 2017).…”

“…The given colour value (darkness or lightness) also influences consumers' visual perception on the products' weight and density(Hagtvedt, 2014). In particular, both colour matching and the products' exterior design can influence consumers' customisation experiences(Li and Liu, 2020). The…”

The Approaches of Positive Experience Design on IoT Intelligent Products

“…As shown in Table 3, the participants' ages, occupations, living conditions, and familiarity with IoT products were different. The participants were divided into the following two groups: group 1 (G1), who had a high familiarity with digital products; and group 2 (G2), who had a low familiarity with digital products [25]. The research process was conducted in the participants' homes via two weeks of in-depth observation.…”